Report Summary
Companies typically employ both proactive and reactive customer service strategies. Proactive service refers to processes and techniques used to protect against customer problems and to motivate repeat or higher-volume purchases. Small-business operators should understand what's involved in choosing each approach and why proactive strategies are important.
North America is estimated to have the largest market share and is projected to continue to dominate the market during the forecast period. The adoption of proactive services is increasing in APAC and MEA, due to the rising IT spending and increasing digitalization.
In 2020, the global Proactive Services market size was xx million US$ and it is expected to reach xx million US$ by the end of 2027, with a CAGR of xx% between 2021 and 2027.
This report studies the Proactive Services market size by players, regions, product types and end industries, history data 2017-2020 and forecast data 2020-2027; This report also studies the global market competition landscape, market drivers and trends, opportunities and challenges, risks and entry barriers, sales channels, distributors and Porter's Five Forces Analysis.
This Report Focuses On The Global Top Players, Covered
- Microsoft Corporation
- Symantec Corporation
- Fortinet, Inc.
- Juniper Network, Inc.
- Avaya Inc.
- DXC Technology
- Hewlett Packard Enterprise Company
- Huawei Technologies Co., Ltd
- International Business Machines Corporation
- Cisco Systems, Inc
- LivePerson, Inc
- NICE
- Genesys
Market segment by Regions/Countries, this report covers
- North America
- Europe
- China
- Rest of Asia Pacific
- Central & South America
- Middle East & Africa
Proactive Services Market, By Service
- Design & Consulting
- Managed Services
- Technical Support
Proactive Services Market, By Technology
- Analytics
- Artificial Intelligence
- Others
Proactive Services Market, By Enterprise size
- Large Enterprise
- Small & Medium Enterprise
Proactive Services Market, By Application
- Cloud Management
- Customer Experience Management
- Data Center Management
- End-point Management
- Network Management
- Others
Proactive Services Market, By End-use
- BFSI
- Government
- Healthcare
- Manufacturing
- Media & Communications
- Retail
- Others
The study objectives of this report are:
- To study and forecast the market size of Proactive Services in global market.
- To analyze the global key players, SWOT analysis, value and global market share for top players.
- To define, describe and forecast the market by type, end use and region.
- To analyze and compare the market status and forecast among global major regions.
- To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
- To identify significant trends and factors driving or inhibiting the market growth.
- To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
- To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
- To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
- To strategically profile the key players and comprehensively analyze their growth strategies.
In this study, the years considered to estimate the market size of Proactive Services are as follows:
History Year: 2017-2020
Base Year: 2020
Estimated Year: 2020
Forecast Year 2021 to 2027
For the data information by region, company, type and application, 2020 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
- Key Stakeholders
- Raw material suppliers
- Distributors/traders/wholesalers/suppliers
- Regulatory bodies, including government agencies and NGO
- Commercial research & development (R&D) institutions
- Importers and exporters
- Government organizations, research organizations, and consulting firms
- Trade associations and industry bodies
- End-use industries
Available Customizations
With the given market data, EternityInsights offers customizations according to the company's specific needs. The following customization options are available for the report:
Further breakdown of Proactive Services market on basis of the key contributing countries.
Detailed analysis and profiling of additional market players.
Table Of Contents
Table of Contents
Proactive Services Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025
1 Industry Overview of Proactive Services
1.1 Proactive Services Market Overview
1.1.1 Proactive Services Product Scope
1.1.2 Market Status and Outlook
1.2 Global Proactive Services Market Size and Analysis by Regions
1.2.1 North America
1.2.2 Europe
1.2.3 China
1.2.4 Rest of Asia Pacific
1.2.5 Central & South America
1.2.6 Middle East & Africa
1.3 Proactive Services Market by Type
1.3.1 Managed Services
1.3.2 Technical Support
1.3.3 Design and Consulting
1.4 Proactive Services Market by End Users/Application
1.4.1 Banking, Financial Services, and Insurance (BFSI)
1.4.2 Telecommunication
1.4.3 Retail
1.4.4 Healthcare
1.4.5 Government and Defense
1.4.6 Media and Entertainment
1.4.7 Others
2 Global Proactive Services Competition Analysis by Players
2.1 Proactive Services Market Size (Value) by Players (2018 and 2019)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 Cisco
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Proactive Services Revenue (Value) (2017-2020)
3.1.5 Recent Developments
3.2 HPE
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Proactive Services Revenue (Value) (2017-2020)
3.2.5 Recent Developments
3.3 Microsoft
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Proactive Services Revenue (Value) (2017-2020)
3.3.5 Recent Developments
3.4 IBM
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Proactive Services Revenue (Value) (2017-2020)
3.4.5 Recent Developments
3.5 Ericsson
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Proactive Services Revenue (Value) (2017-2020)
3.5.5 Recent Developments
3.6 Juniper
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Proactive Services Revenue (Value) (2017-2020)
3.6.5 Recent Developments
3.7 Huawei
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Proactive Services Revenue (Value) (2017-2020)
3.7.5 Recent Developments
3.8 Nokia Networks
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Proactive Services Revenue (Value) (2017-2020)
3.8.5 Recent Developments
3.9 Avaya
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Proactive Services Revenue (Value) (2017-2020)
3.9.5 Recent Developments
3.10 Fortinet
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Proactive Services Revenue (Value) (2017-2020)
3.10.5 Recent Developments
3.11 Symantec
3.12 Mcafee
3.13 DXC Technology
3.14 Servion
4 Global Proactive Services Market Size by Type and Application (2017-2020)
4.1 Global Proactive Services Market Size by Type (2017-2020)
4.2 Global Proactive Services Market Size by Application (2017-2020)
4.3 Potential Application of Proactive Services in Future
4.4 Top Consumer/End Users of Proactive Services
5 North America Proactive Services Development Status and Outlook
5.1 North America Proactive Services Market Size (2017-2020)
5.2 North America Proactive Services Market Size and Market Share by Players (2018 and 2019)
6 Europe Proactive Services Development Status and Outlook
6.1 Europe Proactive Services Market Size (2017-2020)
6.2 Europe Proactive Services Market Size and Market Share by Players (2018 and 2019)
7 China Proactive Services Development Status and Outlook
7.1 China Proactive Services Market Size (2017-2020)
7.2 China Proactive Services Market Size and Market Share by Players (2018 and 2019)
8 Rest of Asia Pacific Proactive Services Development Status and Outlook
8.1 Rest of Asia Pacific Proactive Services Market Size (2017-2020)
8.2 Rest of Asia Pacific Proactive Services Market Size and Market Share by Players (2018 and 2019)
9 Central & South America Proactive Services Development Status and Outlook
9.1 Central & South America Proactive Services Market Size (2017-2020)
9.2 Central & South America Proactive Services Market Size and Market Share by Players (2018 and 2019)
10 Middle East & Africa Proactive Services Development Status and Outlook
10.1 Middle East & Africa Proactive Services Market Size (2017-2020)
10.2 Middle East & Africa Proactive Services Market Size and Market Share by Players (2018 and 2019)
11 Market Forecast by Regions, Type and Application (2021-2027)
11.1 Global Proactive Services Market Size (Value) by Regions (2021-2027)
11.1.1 North America Proactive Services Revenue and Growth Rate (2021-2027)
11.1.2 Europe Proactive Services Revenue and Growth Rate (2021-2027)
11.1.3 China Proactive Services Revenue and Growth Rate (2021-2027)
11.1.4 Rest of Asia Pacific Proactive Services Revenue and Growth Rate (2021-2027)
11.1.5 Central & South America Proactive Services Revenue and Growth Rate (2021-2027)
11.1.6 Middle East & Africa Proactive Services Revenue and Growth Rate (2021-2027)
11.2 Global Proactive Services Market Size (Value) by Type (2021-2027)
11.3 Global Proactive Services Market Size by Application (2021-2027)
12 Proactive Services Market Dynamics
12.1 Proactive Services Market Opportunities
12.2 Proactive Services Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 Proactive Services Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 Proactive Services Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application
13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors
14 Research Finding/Conclusion
15 Appendix
Methodology
Analyst Introduction
Data Source
