Report Summary
Summary
IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
In 2020, the global ITSM market size was xx million US$ and it is expected to reach xx million US$ by the end of 2027, with a CAGR of xx% between 2021 and 2027.
This report studies the ITSM market size by players, regions, product types and end industries, history data 2017-2020 and forecast data 2020-2027; This report also studies the global market competition landscape, market drivers and trends, opportunities and challenges, risks and entry barriers, sales channels, distributors and Porter's Five Forces Analysis.
This report focuses on the global top players, covered
BMC Software
CA Technologies
Servicenow
Cherwell Software
HPE
Citrix Systems
Axios Systems
IBM
Heat Software
Hornbill
Market segment by Regions/Countries, this report covers
North America
Europe
China
Rest of Asia Pacific
Central & South America
Middle East & Africa
Market segment by Type, the product can be split into
Service portfolio management
Configuration and change management
Service desk software
Operations and performance management
Dashboard, reporting, and analytics
Market segment by Application, the market can be split into
Banking, Financial Services, and Insurance (BFSI)
Telecommunication and IT
Healthcare and life sciences
Retail and Consumer Packaged Goods (CPG)
Government and public sector
Energy and utilities
Travel and hospitality
Manufacturing
Education
The study objectives of this report are:
To study and forecast the market size of ITSM in global market.
To analyze the global key players, SWOT analysis, value and global market share for top players.
To define, describe and forecast the market by type, end use and region.
To analyze and compare the market status and forecast among global major regions.
To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
To identify significant trends and factors driving or inhibiting the market growth.
To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
In this study, the years considered to estimate the market size of ITSM are as follows:
History Year: 2017-2020
Base Year: 2020
Estimated Year: 2020
Forecast Year 2021 to 2027
For the data information by region, company, type and application, 2020 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Key Stakeholders
Raw material suppliers
Distributors/traders/wholesalers/suppliers
Regulatory bodies, including government agencies and NGO
Commercial research & development (R&D) institutions
Importers and exporters
Government organizations, research organizations, and consulting firms
Trade associations and industry bodies
End-use industries
Available Customizations
With the given market data, EternityInsights offers customizations according to the company's specific needs. The following customization options are available for the report:
Further breakdown of ITSM market on basis of the key contributing countries.
Detailed analysis and profiling of additional market players.
Table Of Contents
Table of Contents
ITSM Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025
1 Industry Overview of ITSM
1.1 ITSM Market Overview
1.1.1 ITSM Product Scope
1.1.2 Market Status and Outlook
1.2 Global ITSM Market Size and Analysis by Regions
1.2.1 North America
1.2.2 Europe
1.2.3 China
1.2.4 Rest of Asia Pacific
1.2.5 Central & South America
1.2.6 Middle East & Africa
1.3 ITSM Market by Type
1.3.1 Service portfolio management
1.3.2 Configuration and change management
1.3.3 Service desk software
1.3.4 Operations and performance management
1.3.5 Dashboard, reporting, and analytics
1.4 ITSM Market by End Users/Application
1.4.1 Banking, Financial Services, and Insurance (BFSI)
1.4.2 Telecommunication and IT
1.4.3 Healthcare and life sciences
1.4.4 Retail and Consumer Packaged Goods (CPG)
1.4.5 Government and public sector
1.4.6 Energy and utilities
1.4.7 Travel and hospitality
1.4.8 Manufacturing
1.4.9 Education
2 Global ITSM Competition Analysis by Players
2.1 ITSM Market Size (Value) by Players (2018 and 2019)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 BMC Software
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 ITSM Revenue (Value) (2017-2020)
3.1.5 Recent Developments
3.2 CA Technologies
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 ITSM Revenue (Value) (2017-2020)
3.2.5 Recent Developments
3.3 Servicenow
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 ITSM Revenue (Value) (2017-2020)
3.3.5 Recent Developments
3.4 Cherwell Software
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 ITSM Revenue (Value) (2017-2020)
3.4.5 Recent Developments
3.5 HPE
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 ITSM Revenue (Value) (2017-2020)
3.5.5 Recent Developments
3.6 Citrix Systems
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 ITSM Revenue (Value) (2017-2020)
3.6.5 Recent Developments
3.7 Axios Systems
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 ITSM Revenue (Value) (2017-2020)
3.7.5 Recent Developments
3.8 IBM
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 ITSM Revenue (Value) (2017-2020)
3.8.5 Recent Developments
3.9 Heat Software
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 ITSM Revenue (Value) (2017-2020)
3.9.5 Recent Developments
3.10 Hornbill
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 ITSM Revenue (Value) (2017-2020)
3.10.5 Recent Developments
4 Global ITSM Market Size by Type and Application (2017-2020)
4.1 Global ITSM Market Size by Type (2017-2020)
4.2 Global ITSM Market Size by Application (2017-2020)
4.3 Potential Application of ITSM in Future
4.4 Top Consumer/End Users of ITSM
5 North America ITSM Development Status and Outlook
5.1 North America ITSM Market Size (2017-2020)
5.2 North America ITSM Market Size and Market Share by Players (2018 and 2019)
6 Europe ITSM Development Status and Outlook
6.1 Europe ITSM Market Size (2017-2020)
6.2 Europe ITSM Market Size and Market Share by Players (2018 and 2019)
7 China ITSM Development Status and Outlook
7.1 China ITSM Market Size (2017-2020)
7.2 China ITSM Market Size and Market Share by Players (2018 and 2019)
8 Rest of Asia Pacific ITSM Development Status and Outlook
8.1 Rest of Asia Pacific ITSM Market Size (2017-2020)
8.2 Rest of Asia Pacific ITSM Market Size and Market Share by Players (2018 and 2019)
9 Central & South America ITSM Development Status and Outlook
9.1 Central & South America ITSM Market Size (2017-2020)
9.2 Central & South America ITSM Market Size and Market Share by Players (2018 and 2019)
10 Middle East & Africa ITSM Development Status and Outlook
10.1 Middle East & Africa ITSM Market Size (2017-2020)
10.2 Middle East & Africa ITSM Market Size and Market Share by Players (2018 and 2019)
11 Market Forecast by Regions, Type and Application (2021-2027)
11.1 Global ITSM Market Size (Value) by Regions (2021-2027)
11.1.1 North America ITSM Revenue and Growth Rate (2021-2027)
11.1.2 Europe ITSM Revenue and Growth Rate (2021-2027)
11.1.3 China ITSM Revenue and Growth Rate (2021-2027)
11.1.4 Rest of Asia Pacific ITSM Revenue and Growth Rate (2021-2027)
11.1.5 Central & South America ITSM Revenue and Growth Rate (2021-2027)
11.1.6 Middle East & Africa ITSM Revenue and Growth Rate (2021-2027)
11.2 Global ITSM Market Size (Value) by Type (2021-2027)
11.3 Global ITSM Market Size by Application (2021-2027)
12 ITSM Market Dynamics
12.1 ITSM Market Opportunities
12.2 ITSM Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 ITSM Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 ITSM Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application
13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors
14 Research Finding/Conclusion
15 Appendix
Methodology
Analyst Introduction
Data Source
