Report Summary
Summary
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
North America contributed significantly to the growth of the overall interactive voice response market in 2017. However, the IVR market in Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period owing to the rising number of new small and medium enterprises (SMEs) and large enterprises in this region. The presence of a huge end-user base in advanced economies such as Japan and South Korea, and the growing demand for enhanced customer service and a higher level of customer interaction is also expected to fuel the growth of the IVR market in this region.
In 2020, the global Interactive Voice Response (IVR) market size was xx million US$ and it is expected to reach xx million US$ by the end of 2027, with a CAGR of xx% between 2021 and 2027.
This report studies the Interactive Voice Response (IVR) market size by players, regions, product types and end industries, history data 2017-2020 and forecast data 2020-2027; This report also studies the global market competition landscape, market drivers and trends, opportunities and challenges, risks and entry barriers, sales channels, distributors and Porter's Five Forces Analysis.
This report focuses on the global top players, covered
inContact
Nuance
Genesys Telecommunication Laboratories
8x8
AT&T
Avaya
Aspect Software Parent
24/7 Customer
Verizon Communications
Five9
Cisco Systems
Convergys
West Corporation
IVR Lab
NewVoiceMedia
Market segment by Regions/Countries, this report covers
North America
Europe
China
Rest of Asia Pacific
Central & South America
Middle East & Africa
Market segment by Type, the product can be split into
Speech Based
Touch-tone Based
Market segment by Application, the market can be split into
BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
ITES
Media, Retail, and E-commerce
Education
Others
The study objectives of this report are:
To study and forecast the market size of Interactive Voice Response (IVR) in global market.
To analyze the global key players, SWOT analysis, value and global market share for top players.
To define, describe and forecast the market by type, end use and region.
To analyze and compare the market status and forecast among global major regions.
To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
To identify significant trends and factors driving or inhibiting the market growth.
To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
In this study, the years considered to estimate the market size of Interactive Voice Response (IVR) are as follows:
History Year: 2017-2020
Base Year: 2020
Estimated Year: 2020
Forecast Year 2021 to 2027
For the data information by region, company, type and application, 2020 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Key Stakeholders
Raw material suppliers
Distributors/traders/wholesalers/suppliers
Regulatory bodies, including government agencies and NGO
Commercial research & development (R&D) institutions
Importers and exporters
Government organizations, research organizations, and consulting firms
Trade associations and industry bodies
End-use industries
Available Customizations
With the given market data, EternityInsights offers customizations according to the company's specific needs. The following customization options are available for the report:
Further breakdown of Interactive Voice Response (IVR) market on basis of the key contributing countries.
Detailed analysis and profiling of additional market players.
Table Of Contents
Table of Contents
Interactive Voice Response (IVR) Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025
1 Industry Overview of Interactive Voice Response (IVR)
1.1 Interactive Voice Response (IVR) Market Overview
1.1.1 Interactive Voice Response (IVR) Product Scope
1.1.2 Market Status and Outlook
1.2 Global Interactive Voice Response (IVR) Market Size and Analysis by Regions
1.2.1 North America
1.2.2 Europe
1.2.3 China
1.2.4 Rest of Asia Pacific
1.2.5 Central & South America
1.2.6 Middle East & Africa
1.3 Interactive Voice Response (IVR) Market by Type
1.3.1 Speech Based
1.3.2 Touch-tone Based
1.4 Interactive Voice Response (IVR) Market by End Users/Application
1.4.1 BFSI
1.4.2 Travel and Hospitality
1.4.3 Pharma and Healthcare
1.4.4 Telecommunications
1.4.5 Government and Public Sector
1.4.6 Transportation and Logistics
1.4.7 ITES
1.4.8 Media, Retail, and E-commerce
1.4.9 Education
1.4.10 Others
2 Global Interactive Voice Response (IVR) Competition Analysis by Players
2.1 Interactive Voice Response (IVR) Market Size (Value) by Players (2018 and 2019)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 inContact
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Interactive Voice Response (IVR) Revenue (Value) (2017-2020)
3.1.5 Recent Developments
3.2 Nuance
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Interactive Voice Response (IVR) Revenue (Value) (2017-2020)
3.2.5 Recent Developments
3.3 Genesys Telecommunication Laboratories
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Interactive Voice Response (IVR) Revenue (Value) (2017-2020)
3.3.5 Recent Developments
3.4 8x8
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Interactive Voice Response (IVR) Revenue (Value) (2017-2020)
3.4.5 Recent Developments
3.5 AT&T
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Interactive Voice Response (IVR) Revenue (Value) (2017-2020)
3.5.5 Recent Developments
3.6 Avaya
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Interactive Voice Response (IVR) Revenue (Value) (2017-2020)
3.6.5 Recent Developments
3.7 Aspect Software Parent
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Interactive Voice Response (IVR) Revenue (Value) (2017-2020)
3.7.5 Recent Developments
3.8 24/7 Customer
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Interactive Voice Response (IVR) Revenue (Value) (2017-2020)
3.8.5 Recent Developments
3.9 Verizon Communications
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Interactive Voice Response (IVR) Revenue (Value) (2017-2020)
3.9.5 Recent Developments
3.10 Five9
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Interactive Voice Response (IVR) Revenue (Value) (2017-2020)
3.10.5 Recent Developments
3.11 Cisco Systems
3.12 Convergys
3.13 West Corporation
3.14 IVR Lab
3.15 NewVoiceMedia
4 Global Interactive Voice Response (IVR) Market Size by Type and Application (2017-2020)
4.1 Global Interactive Voice Response (IVR) Market Size by Type (2017-2020)
4.2 Global Interactive Voice Response (IVR) Market Size by Application (2017-2020)
4.3 Potential Application of Interactive Voice Response (IVR) in Future
4.4 Top Consumer/End Users of Interactive Voice Response (IVR)
5 North America Interactive Voice Response (IVR) Development Status and Outlook
5.1 North America Interactive Voice Response (IVR) Market Size (2017-2020)
5.2 North America Interactive Voice Response (IVR) Market Size and Market Share by Players (2018 and 2019)
6 Europe Interactive Voice Response (IVR) Development Status and Outlook
6.1 Europe Interactive Voice Response (IVR) Market Size (2017-2020)
6.2 Europe Interactive Voice Response (IVR) Market Size and Market Share by Players (2018 and 2019)
7 China Interactive Voice Response (IVR) Development Status and Outlook
7.1 China Interactive Voice Response (IVR) Market Size (2017-2020)
7.2 China Interactive Voice Response (IVR) Market Size and Market Share by Players (2018 and 2019)
8 Rest of Asia Pacific Interactive Voice Response (IVR) Development Status and Outlook
8.1 Rest of Asia Pacific Interactive Voice Response (IVR) Market Size (2017-2020)
8.2 Rest of Asia Pacific Interactive Voice Response (IVR) Market Size and Market Share by Players (2018 and 2019)
9 Central & South America Interactive Voice Response (IVR) Development Status and Outlook
9.1 Central & South America Interactive Voice Response (IVR) Market Size (2017-2020)
9.2 Central & South America Interactive Voice Response (IVR) Market Size and Market Share by Players (2018 and 2019)
10 Middle East & Africa Interactive Voice Response (IVR) Development Status and Outlook
10.1 Middle East & Africa Interactive Voice Response (IVR) Market Size (2017-2020)
10.2 Middle East & Africa Interactive Voice Response (IVR) Market Size and Market Share by Players (2018 and 2019)
11 Market Forecast by Regions, Type and Application (2021-2027)
11.1 Global Interactive Voice Response (IVR) Market Size (Value) by Regions (2021-2027)
11.1.1 North America Interactive Voice Response (IVR) Revenue and Growth Rate (2021-2027)
11.1.2 Europe Interactive Voice Response (IVR) Revenue and Growth Rate (2021-2027)
11.1.3 China Interactive Voice Response (IVR) Revenue and Growth Rate (2021-2027)
11.1.4 Rest of Asia Pacific Interactive Voice Response (IVR) Revenue and Growth Rate (2021-2027)
11.1.5 Central & South America Interactive Voice Response (IVR) Revenue and Growth Rate (2021-2027)
11.1.6 Middle East & Africa Interactive Voice Response (IVR) Revenue and Growth Rate (2021-2027)
11.2 Global Interactive Voice Response (IVR) Market Size (Value) by Type (2021-2027)
11.3 Global Interactive Voice Response (IVR) Market Size by Application (2021-2027)
12 Interactive Voice Response (IVR) Market Dynamics
12.1 Interactive Voice Response (IVR) Market Opportunities
12.2 Interactive Voice Response (IVR) Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 Interactive Voice Response (IVR) Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 Interactive Voice Response (IVR) Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application
13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors
14 Research Finding/Conclusion
15 Appendix
Methodology
Analyst Introduction
Data Source
