Report Summary
In 2020, the global Customer Relationship Management market size was million US$ and it is expected to reach million US$ by the end of 2027, with a CAGR of during 2021-2027.
This report focuses on the global Customer Relationship Management status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Customer Relationship Management development in United States, Europe and China.
The key players covered in this study
Salesforce.com
Microsoft
SAP SE
Oracle
Adobe Systems
SugarCRM
Zoho
Netsuite
Insightly
Bpmonline
Market segment by Type, the product can be split into
On-premise
Cloud
Market segment by Application, split into
BFSI
Retail
Healthcare
IT & Telecom
Discrete Manufacturing
Government & Education
Others
Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America
The study objectives of this report are:
To analyze global Customer Relationship Management status, future forecast, growth opportunity, key market and key players.
To present the Customer Relationship Management development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.
In this study, the years considered to estimate the market size of Customer Relationship Management are as follows:
History Year: 2017-2020
Base Year: 2020
Estimated Year: 2020
Forecast Year 2021 to 2027
For the data information by region, company, type and application, 2020 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table Of Contents
Table of Contents
1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Relationship Management Market Size Growth Rate by Type (2017-2027)
1.4.2 On-premise
1.4.3 Cloud
1.5 Market by Application
1.5.1 Global Customer Relationship Management Market Share by Application (2017-2027)
1.5.2 BFSI
1.5.3 Retail
1.5.4 Healthcare
1.5.5 IT & Telecom
1.5.6 Discrete Manufacturing
1.5.7 Government & Education
1.5.8 Others
1.6 Study Objectives
1.7 Years Considered
2 Global Growth Trends
2.1 Customer Relationship Management Market Size
2.2 Customer Relationship Management Growth Trends by Regions
2.2.1 Customer Relationship Management Market Size by Regions (2017-2027)
2.2.2 Customer Relationship Management Market Share by Regions (2017-2020)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities
3 Market Share by Key Players
3.1 Customer Relationship Management Market Size by Manufacturers
3.1.1 Global Customer Relationship Management Revenue by Manufacturers (2017-2020)
3.1.2 Global Customer Relationship Management Revenue Market Share by Manufacturers (2017-2020)
3.1.3 Global Customer Relationship Management Market Concentration Ratio (CR5 and HHI)
3.2 Customer Relationship Management Key Players Head office and Area Served
3.3 Key Players Customer Relationship Management Product/Solution/Service
3.4 Date of Enter into Customer Relationship Management Market
3.5 Mergers & Acquisitions, Expansion Plans
4 Breakdown Data by Type and Application
4.1 Global Customer Relationship Management Market Size by Type (2017-2020)
4.2 Global Customer Relationship Management Market Size by Application (2017-2020)
5 United States
5.1 United States Customer Relationship Management Market Size (2017-2020)
5.2 Customer Relationship Management Key Players in United States
5.3 United States Customer Relationship Management Market Size by Type
5.4 United States Customer Relationship Management Market Size by Application
6 Europe
6.1 Europe Customer Relationship Management Market Size (2017-2020)
6.2 Customer Relationship Management Key Players in Europe
6.3 Europe Customer Relationship Management Market Size by Type
6.4 Europe Customer Relationship Management Market Size by Application
7 China
7.1 China Customer Relationship Management Market Size (2017-2020)
7.2 Customer Relationship Management Key Players in China
7.3 China Customer Relationship Management Market Size by Type
7.4 China Customer Relationship Management Market Size by Application
8 Japan
8.1 Japan Customer Relationship Management Market Size (2017-2020)
8.2 Customer Relationship Management Key Players in Japan
8.3 Japan Customer Relationship Management Market Size by Type
8.4 Japan Customer Relationship Management Market Size by Application
9 Southeast Asia
9.1 Southeast Asia Customer Relationship Management Market Size (2017-2020)
9.2 Customer Relationship Management Key Players in Southeast Asia
9.3 Southeast Asia Customer Relationship Management Market Size by Type
9.4 Southeast Asia Customer Relationship Management Market Size by Application
10 India
10.1 India Customer Relationship Management Market Size (2017-2020)
10.2 Customer Relationship Management Key Players in India
10.3 India Customer Relationship Management Market Size by Type
10.4 India Customer Relationship Management Market Size by Application
11 Central & South America
11.1 Central & South America Customer Relationship Management Market Size (2017-2020)
11.2 Customer Relationship Management Key Players in Central & South America
11.3 Central & South America Customer Relationship Management Market Size by Type
11.4 Central & South America Customer Relationship Management Market Size by Application
12 International Players Profiles
12.1 Salesforce.com
12.1.1 Salesforce.com Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Relationship Management Introduction
12.1.4 Salesforce.com Revenue in Customer Relationship Management Business (2017-2020)
12.1.5 Salesforce.com Recent Development
12.2 Microsoft
12.2.1 Microsoft Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Relationship Management Introduction
12.2.4 Microsoft Revenue in Customer Relationship Management Business (2017-2020)
12.2.5 Microsoft Recent Development
12.3 SAP SE
12.3.1 SAP SE Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Relationship Management Introduction
12.3.4 SAP SE Revenue in Customer Relationship Management Business (2017-2020)
12.3.5 SAP SE Recent Development
12.4 Oracle
12.4.1 Oracle Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Relationship Management Introduction
12.4.4 Oracle Revenue in Customer Relationship Management Business (2017-2020)
12.4.5 Oracle Recent Development
12.5 Adobe Systems
12.5.1 Adobe Systems Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Relationship Management Introduction
12.5.4 Adobe Systems Revenue in Customer Relationship Management Business (2017-2020)
12.5.5 Adobe Systems Recent Development
12.6 SugarCRM
12.6.1 SugarCRM Company Details
12.6.2 Company Description and Business Overview
12.6.3 Customer Relationship Management Introduction
12.6.4 SugarCRM Revenue in Customer Relationship Management Business (2017-2020)
12.6.5 SugarCRM Recent Development
12.7 Zoho
12.7.1 Zoho Company Details
12.7.2 Company Description and Business Overview
12.7.3 Customer Relationship Management Introduction
12.7.4 Zoho Revenue in Customer Relationship Management Business (2017-2020)
12.7.5 Zoho Recent Development
12.8 Netsuite
12.8.1 Netsuite Company Details
12.8.2 Company Description and Business Overview
12.8.3 Customer Relationship Management Introduction
12.8.4 Netsuite Revenue in Customer Relationship Management Business (2017-2020)
12.8.5 Netsuite Recent Development
12.9 Insightly
12.9.1 Insightly Company Details
12.9.2 Company Description and Business Overview
12.9.3 Customer Relationship Management Introduction
12.9.4 Insightly Revenue in Customer Relationship Management Business (2017-2020)
12.9.5 Insightly Recent Development
12.10 Bpmonline
12.10.1 Bpmonline Company Details
12.10.2 Company Description and Business Overview
12.10.3 Customer Relationship Management Introduction
12.10.4 Bpmonline Revenue in Customer Relationship Management Business (2017-2020)
12.10.5 Bpmonline Recent Development
13 Market Forecast 2021-2027
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2021-2027)
13.10 Market Size Forecast by Application (2021-2027)
14 Analyst's Viewpoints/Conclusions
15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details
