Report Summary
Summary
The CRM analytics solutions help the company to analyses the marketing, sales and service performance. Thus, it is a smart analysis of the customer information across the organization to enhance the ROI by reducing the operation cost. IT provides 360-degree view of real-time insights to the entire organizations in order help them to know about its customer and have fact-based actions.
This analytics solution enables the organizations to identify opportunities to cross-sell, up-sell, and improve customer satisfaction. Thus, the CRM analytics solution offers easy access to the information over the analytical dashboard which sorts thousands of data points to have right information’s about its customers.
In 2020, the global CRM Analytics market size was xx million US$ and it is expected to reach xx million US$ by the end of 2027, with a CAGR of 10.6% between 2021 and 2027.
This report studies the CRM Analytics market size by players, regions, product types and end industries, history data 2017-2020 and forecast data 2021-2027; This report also studies the global market competition landscape, market drivers and trends, opportunities and challenges, risks and entry barriers, sales channels, distributors and Porter's Five Forces Analysis.
This report focuses on the global top players, covered
Oracle Corporation
SAP SE
International Business Machines Corporation
Microsoft Corporation
SAS Institute, Inc.
Accenture PLC
Infor
Teradata
Angoss Software Corporation
Salesforce
Market segment by Regions/Countries, this report covers
North America
Europe
China
Rest of Asia Pacific
Central & South America
Middle East & Africa
Market segment by Type, the product can be split into
Sales Analytics
Customer Analytics
Contact Center Analytics
Marketing Analytics
Web & Social Media Analytics
Market segment by Application, the market can be split into
Large Enterprises
Small and Medium Businesses
The study objectives of this report are:
To study and forecast the market size of CRM Analytics in global market.
To analyze the global key players, SWOT analysis, value and global market share for top players.
To define, describe and forecast the market by type, end use and region.
To analyze and compare the market status and forecast among global major regions.
To analyze the global key regions market potential and advantage, opportunity and challenge, restraints and risks.
To identify significant trends and factors driving or inhibiting the market growth.
To analyze the opportunities in the market for stakeholders by identifying the high growth segments.
To strategically analyze each submarket with respect to individual growth trend and their contribution to the market
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
In this study, the years considered to estimate the market size of CRM Analytics are as follows:
History Year: 2017-2020
Base Year: 2020
Estimated Year: 2020
Forecast Year 2021 to 2027
For the data information by region, company, type and application, 2020 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Key Stakeholders
Raw material suppliers
Distributors/traders/wholesalers/suppliers
Regulatory bodies, including government agencies and NGO
Commercial research & development (R&D) institutions
Importers and exporters
Government organizations, research organizations, and consulting firms
Trade associations and industry bodies
End-use industries
Available Customizations
With the given market data, EternityInsights offers customizations according to the company's specific needs. The following customization options are available for the report:
Further breakdown of CRM Analytics market on basis of the key contributing countries.
Detailed analysis and profiling of additional market players.
Table Of Contents
Table of Contents
CRM Analytics Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025
1 Industry Overview of CRM Analytics
1.1 CRM Analytics Market Overview
1.1.1 CRM Analytics Product Scope
1.1.2 Market Status and Outlook
1.2 Global CRM Analytics Market Size and Analysis by Regions
1.2.1 North America
1.2.2 Europe
1.2.3 China
1.2.4 Rest of Asia Pacific
1.2.5 Central & South America
1.2.6 Middle East & Africa
1.3 CRM Analytics Market by Type
1.3.1 Sales Analytics
1.3.2 Customer Analytics
1.3.3 Contact Center Analytics
1.3.4 Marketing Analytics
1.3.5 Web & Social Media Analytics
1.4 CRM Analytics Market by End Users/Application
1.4.1 Large Enterprises
1.4.2 Small and Medium Businesses
2 Global CRM Analytics Competition Analysis by Players
2.1 CRM Analytics Market Size (Value) by Players (2019 and 2020)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future
3 Company (Top Players) Profiles
3.1 Oracle Corporation
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 CRM Analytics Revenue (Value) (2017-2020)
3.1.5 Recent Developments
3.2 SAP SE
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 CRM Analytics Revenue (Value) (2017-2020)
3.2.5 Recent Developments
3.3 International Business Machines Corporation
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 CRM Analytics Revenue (Value) (2017-2020)
3.3.5 Recent Developments
3.4 Microsoft Corporation
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 CRM Analytics Revenue (Value) (2017-2020)
3.4.5 Recent Developments
3.5 SAS Institute, Inc.
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 CRM Analytics Revenue (Value) (2017-2020)
3.5.5 Recent Developments
3.6 Accenture PLC
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 CRM Analytics Revenue (Value) (2017-2020)
3.6.5 Recent Developments
3.7 Infor
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 CRM Analytics Revenue (Value) (2017-2020)
3.7.5 Recent Developments
3.8 Teradata
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 CRM Analytics Revenue (Value) (2017-2020)
3.8.5 Recent Developments
3.9 Angoss Software Corporation
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 CRM Analytics Revenue (Value) (2017-2020)
3.9.5 Recent Developments
3.10 Salesforce
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 CRM Analytics Revenue (Value) (2017-2020)
3.10.5 Recent Developments
4 Global CRM Analytics Market Size by Type and Application (2017-2020)
4.1 Global CRM Analytics Market Size by Type (2017-2020)
4.2 Global CRM Analytics Market Size by Application (2017-2020)
4.3 Potential Application of CRM Analytics in Future
4.4 Top Consumer/End Users of CRM Analytics
5 North America CRM Analytics Development Status and Outlook
5.1 North America CRM Analytics Market Size (2017-2020)
5.2 North America CRM Analytics Market Size and Market Share by Players (2019 and 2020)
6 Europe CRM Analytics Development Status and Outlook
6.1 Europe CRM Analytics Market Size (2017-2020)
6.2 Europe CRM Analytics Market Size and Market Share by Players (2019 and 2020)
7 China CRM Analytics Development Status and Outlook
7.1 China CRM Analytics Market Size (2017-2020)
7.2 China CRM Analytics Market Size and Market Share by Players (2019 and 2020)
8 Rest of Asia Pacific CRM Analytics Development Status and Outlook
8.1 Rest of Asia Pacific CRM Analytics Market Size (2017-2020)
8.2 Rest of Asia Pacific CRM Analytics Market Size and Market Share by Players (2019 and 2020)
9 Central & South America CRM Analytics Development Status and Outlook
9.1 Central & South America CRM Analytics Market Size (2017-2020)
9.2 Central & South America CRM Analytics Market Size and Market Share by Players (2019 and 2020)
10 Middle East & Africa CRM Analytics Development Status and Outlook
10.1 Middle East & Africa CRM Analytics Market Size (2017-2020)
10.2 Middle East & Africa CRM Analytics Market Size and Market Share by Players (2019 and 2020)
11 Market Forecast by Regions, Type and Application (2021-2027)
11.1 Global CRM Analytics Market Size (Value) by Regions (2021-2027)
11.1.1 North America CRM Analytics Revenue and Growth Rate (2021-2027)
11.1.2 Europe CRM Analytics Revenue and Growth Rate (2021-2027)
11.1.3 China CRM Analytics Revenue and Growth Rate (2021-2027)
11.1.4 Rest of Asia Pacific CRM Analytics Revenue and Growth Rate (2021-2027)
11.1.5 Central & South America CRM Analytics Revenue and Growth Rate (2021-2027)
11.1.6 Middle East & Africa CRM Analytics Revenue and Growth Rate (2021-2027)
11.2 Global CRM Analytics Market Size (Value) by Type (2021-2027)
11.3 Global CRM Analytics Market Size by Application (2021-2027)
12 CRM Analytics Market Dynamics
12.1 CRM Analytics Market Opportunities
12.2 CRM Analytics Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 CRM Analytics Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 CRM Analytics Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application
13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors
14 Research Finding/Conclusion
15 Appendix
Methodology
Analyst Introduction
Data Source
