Report Summary
Eternity Insights has published a new study on Global Contact Center Software Market focusing on key segments as by Type (Hosted, On-Premise, Other), by Application (Banking, Financial Services and Insurance (BFSI), Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Travel & Hospitality, Others), and by region. This deep dive re-search report highlights the market and competitive intelligence across the key segments of the mar-ket. The report also considers the impact of COVID-19 on the global Contact Center Software Market.
The report considers 2018-2020 as historic period, 2021 as base year, and 2022-2028 as forecast period. The report includes quantitative analysis of the market supported by the market drivers, challenges, and trends to accurately map the market scenario and competition. Moreover, key insights related to market having direct impact on the market will also be covered.
Contact Center Software Market report is based on robust research methodology designed using blend of research ap-proaches developed using secondary/desk research and validated through the primary research and expert insights. Eternity Insights also uses paid data bases such as FACIVA, Hoovers, and other bench-marking and forecasting tools to provide accurate statistical analysis of supply and demand trends.
Global Contact Center Software Market Size, 2018-2028 (USD Million)
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Global Contact Center Software Market Segmentation:
Contact Center Software Market, By Type
Contact Center Software Market, By Application
- Banking
- Financial Services and Insurance (BFSI)
- Consumer Goods & Retail
- Government
- Healthcare
- IT & Telecom
- Travel & Hospitality
- Others
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Geographically, the market is categorized in to five regions as North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa. North America region dominates the global Contact Center Software market in terms of demand generation. The Contact Center Software market in Asia Pacific region is expected to grow at significantly high growth rate. The regional market is further sub-segmented and analyzed at granular level across key countries. The report will include market size and forecast for Contact Center Software market for below listed coun-tries across each region.
North America (U.S. and Canada), Europe (Germany, France, Italy, UK, Spain, and Rest of Europe), Asia Pacific (China, India, Japan, Australia, and Rest of Asia Pacific region); Latin America (Brazil, Mexico, and rest of the Latin America); Middle East and Africa (GCC, South Africa, and Rest of the Middle East and Africa).
Global Contact Center Software Market Taxonomy:
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Global Contact Center Software Market Competitive Landscape
The global Contact Center Software market analysis report covers detailed analysis of competitive scenario across globe. The report includes profiles of leading players covering below details
- Company Overview
- Financial Analysis
- Product Portfolio Analysis
- Strategic Overview
- SWOT Analysis
List of Companies Profiled in the report:
- Alcatel-Lucent Enterprise
- Avaya
- Cisco Systems
- Enghouse Interactive
- Five9
- Genesys
- Microsoft Corporation
- NEC Corporation
- Mitel Corporation
- SAP SE
- Nice Systems
- Unify
- West Corporation
- Zendesk
- ZTE
- Aspect Software
- Huawei Technologies
- Others
- Other Players of Specific Interest can be added based on requirement
Market Segmentation
| Report Attributes |
Details |
| The market size value in 2021 |
USD XX.XX Million |
| CAGR (2021 - 2028) |
XX.XX % |
| The Revenue forecast in 2028 |
USD XX.XX Million |
| Base year for estimation |
2021 |
| Historical data |
2018-2019 |
| Forecast period |
2022-2028 |
| Quantitative units |
- Revenue in USD Million
- CAGR from 2021 to 2028
|
| Report coverage |
Revenue forecast, company ranking, competitive landscape, growth factors, and trends |
| Segments covered |
By Type Outlook, Application Outlook, Regional Outlook |
| By Type Outlook |
Hosted, On-Premise, Other |
| By Application Outlook |
Banking, Financial Services and Insurance (BFSI), Consumer Goods & Retail, Government, Healthcare, IT & Telecom, Travel & Hospitality, Others |
| Regional scope |
North America, Europe, Asia Pacific, Latin America, Middle East & Africa |
| Country scope |
U.S., Canada, U.K., Germany, France, BENELUX, China, India, Japan, South Korea, Brazil, Saudi Arabia, UAE, Turkey |
| Key companies profiled |
Alcatel-Lucent Enterprise, Avaya, Cisco Systems, Enghouse Interactive, Five9, Genesys, Microsoft Corporation, NEC Corporation, Mitel Corporation, SAP SE, Nice Systems, Unify, West Corporation, Zendesk, ZTE, Aspect Software, Huawei Technologies, Others |
| Customization Available |
Yes, the report can be tailored to meet your specific requirements. |
Key Benefits to the stake holders
- Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors
- Provision of market value (USD Billion) and volume (Tons) data for each segment and sub-segment
- Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
- Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
- Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions and acquisitions in the past five years of companies profiled
- Extensive company profiles comprising of company overview, company insights, product benchmarking and SWOT analysis for the major market players
- The current as well as the future market outlook of the industry with respect to recent developments (which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
- Includes an in-depth analysis of the market of various perspectives through Porter’s five forces analysis
- Provides insight into the market through Value Chain
- Market dynamics scenario, along with growth opportunities of the market in the years to come
Table Of Contents
Table of Contents
Global Contact Center Software Market by Manufacturers, Regions, Type and Application, Forecast to 2026
1 Report Overview
1.1 Definition and Specification
1.2 Report Overview
1.2.1 Manufacturers Overview
1.2.2 Regions Overview
1.2.3 Type Overview
1.2.4 Application Overview
1.3 Industrial Chain
1.3.1 Contact Center Software Overall Industrial Chain
1.3.2 Upstream
1.3.3 Downstream
1.4 Industry Situation
1.4.1 Industrial Policy
1.4.2 Product Preference
1.4.3 Economic/Political Environment
1.5 SWOT Analysis
2 Market Assessment by Type
2.1 Hosted Sales (K Units), Revenue (M USD) and Growth Rate 2014-2020
2.2 On-Premise Sales (K Units), Revenue (M USD) and Growth Rate 2014-2020
3 Asia Pacific Contact Center Software Market Assessment by Type
3.1 Asia Pacific Market Performance (Sales, Revenue)
3.2 Key Players in Asia Pacific
4 North America Contact Center Software Market Assessment by Type
4.1 North America Market Performance (Sales, Revenue)
4.2 Key Players in North America
5 Europe Contact Center Software Market Assessment by Type
4.1 Europe Market Performance (Sales, Revenue)
4.2 Key Players in Europe
6 South America Contact Center Software Market Assessment by Type
4.1 South America Market Performance (Sales, Revenue)
4.2 Key Players in South America
7 Middle Easr and Africa Contact Center Software Market Assessment by Type
4.1 Middle Easr and Africa Market Performance (Sales, Revenue)
4.2 Key Players in Middle Easr and Africa
8 World Contact Center Software Market Assessment by Type
8.1 Asia Pacific Contact Center Software Market Assessment by Application (Consumption and Market Share)
8.2 North America Contact Center Software Market Assessment by Application (Consumption and Market Share)
8.3 Europe Contact Center Software Market Assessment by Application (Consumption and Market Share)
8.4 South America Contact Center Software Market Assessment by Application (Consumption and Market Share)
8.5 Middle East and Africa Contact Center Software Market Assessment by Application (Consumption and Market Share)
9 Company Profiles/Analysis
9.1 Alcatel-Lucent Enterprise
9.1.1 Alcatel-Lucent Enterprise Profiles
9.1.2 Alcatel-Lucent Enterprise Product Portfolio
9.1.3 Alcatel-Lucent Enterprise Contact Center Software Business Performance
9.1.4 Alcatel-Lucent Enterprise Contact Center Software Business Development and Market Status
9.2 Avaya
9.2.1 Avaya Profiles
9.2.2 Avaya Product Portfolio
9.2.3 Avaya Contact Center Software Business Performance
9.2.4 Avaya Contact Center Software Business Development and Market Status
9.3 Cisco Systems
9.3.1 Cisco Systems Profiles
9.3.2 Cisco Systems Product Portfolio
9.3.3 Cisco Systems Contact Center Software Business Performance
9.3.4 Cisco Systems Contact Center Software Business Development and Market Status
9.4 Enghouse Interactive
9.4.1 Enghouse Interactive Profiles
9.4.2 Enghouse Interactive Product Portfolio
9.4.3 Enghouse Interactive Contact Center Software Business Performance
9.4.4 Enghouse Interactive Contact Center Software Business Development and Market Status
9.5 Five9
9.5.1 Five9 Profiles
9.5.2 Five9 Product Portfolio
9.5.3 Five9 Contact Center Software Business Performance
9.5.4 Five9 Contact Center Software Business Development and Market Status
9.6 Genesys
9.6.1 Genesys Profiles
9.6.2 Genesys Product Portfolio
9.6.3 Genesys Contact Center Software Business Performance
9.6.4 Genesys Contact Center Software Business Development and Market Status
9.7 Microsoft Corporation
9.7.1 Microsoft Corporation Profiles
9.7.2 Microsoft Corporation Product Portfolio
9.7.3 Microsoft Corporation Contact Center Software Business Performance
9.7.4 Microsoft Corporation Contact Center Software Business Development and Market Status
9.8 NEC Corporation
9.8.1 NEC Corporation Profiles
9.8.2 NEC Corporation Product Portfolio
9.8.3 NEC Corporation Contact Center Software Business Performance
9.8.4 NEC Corporation Contact Center Software Business Development and Market Status
9.9 Mitel Corporation
9.9.1 Mitel Corporation Profiles
9.9.2 Mitel Corporation Product Portfolio
9.9.3 Mitel Corporation Contact Center Software Business Performance
9.9.4 Mitel Corporation Contact Center Software Business Development and Market Status
9.10 SAP SE
9.10.1 SAP SE Profiles
9.10.2 SAP SE Product Portfolio
9.10.3 SAP SE Contact Center Software Business Performance
9.10.4 SAP SE Contact Center Software Business Development and Market Status
9.11 Nice Systems
9.12 Unify
9.13 West Corporation
9.14 Zendesk
9.15 ZTE
9.16 Aspect Software
9.17 Huawei Technologies
9.18 Others
10 World Contact Center Software Market Assessment by Players
10.1 Global Contact Center Software Sales (K Units) and Market Share by Players 2014-2020
10.2 Global Contact Center Software Revenue (M USD) and Market Share by Players 2014-2020
10.3 Global Contact Center Software Price (USD/Unit) of Players 2014-2020
10.4 Global Contact Center Software Gross Margin of Players 2014-2020
10.5 Market Concentration
11 Regional Market Performance by Segment of Players
11.1 North America
11.1.1 North America Contact Center Software Sales Assessment of Players 2014-2020
11.1.2 North America Contact Center Software Revenue Assessment of Players 2014-2020
11.1.3 North America Contact Center Software Price Assessment of Players 2014-2020
11.1.4 North America Contact Center Software Gross Margin Assessment of Players 2014-2020
11.1.5 Market Concentration
11.2 Europe
11.2.1 Europe Contact Center Software Sales Assessment of Players 2014-2020
11.2.2 Europe Contact Center Software Revenue Assessment of Players of Manufacturers 2014-2020
11.2.3 Europe Contact Center Software Price Assessment of Players 2014-2020
11.2.4 Europe Contact Center Software Gross Margin Assessment of Players 2014-2020
11.2.5 Market Concentration
11.3 Asia-Pacific Market Performance for Manufacturers
11.3.1 Asia-Pacific Contact Center Software Sales Assessment of Players 2014-2020
11.3.2 Asia-Pacific Contact Center Software Revenue Assessment of Players 2014-2020
11.3.3 Asia-Pacific Contact Center Software Price Assessment of Players 2014-2020
11.3.4 Asia-Pacific Contact Center Software Gross Margin Assessment of Players 2014-2020
11.3.5 Market Concentration
11.4 South America Market Performance for Players
11.4.1 South America Contact Center Software Sales Assessment of Players 2014-2020
11.4.2 South America Contact Center Software Revenue Assessment of Players 2014-2020
11.4.3 South America Contact Center Software Price Assessment of Players 2014-2020
11.4.4 South America Contact Center Software Gross Margin Assessment of Players 2014-2020
11.4.5 Market Concentration
11.5 Middle East and Africa Market Performance for Players
11.5.1 Middle East and Africa Contact Center Software Sales Assessment of Players 2014-2020
11.5.2 Middle East and Africa Contact Center Software Revenue Assessment of Players 2014-2020
11.5.3 Middle East and Africa Contact Center Software Price Assessment of Players 2014-2020
11.5.4 Middle East and Africa Contact Center Software Gross Margin Assessment of Players 2014-2020
11.5.5 Market Concentration
12 Regional Market Performance by Segment of Countries
12.1 Asia Pacific
12.1.1 Asia Pacific Contact Center Software Sales by Countries/Regions 2014-2020
12.1.2 Asia Pacific Contact Center Software Revenue by Countries/Regions 2014-2020
12.1.3 Asia Pacific Contact Center Software Average Price by Countries/Regions 2014-2020
12.2 North America
12.2.1 North America Contact Center Software Sales by Countries/Regions 2014-2020
12.2.2 North America Contact Center Software Revenue by Countries/Regions 2014-2020
12.2.3 North America Contact Center Software Average Price by Countries/Regions 2014-2020
12.3 Europe
12.3.1 Europe Contact Center Software Sales by Countries/Regions 2014-2020
12.3.2 Europe Contact Center Software Revenue by Countries/Regions 2014-2020
12.3.3 Europe Contact Center Software Average Price by Countries/Regions 2014-2020
12.4 South America
12.4.1 South America Contact Center Software Sales by Countries/Regions 2014-2020
12.4.2 South America Contact Center Software Revenue by Countries/Regions 2014-2020
12.4.3 South America Contact Center Software Average Price by Countries/Regions 2014-2020
12.5 Middle East and Africa
12.5.1 Middle East and Africa Contact Center Software Sales by Countries/Regions 2014-2020
12.5.2 Middle East and Africa Contact Center Software Revenue by Countries/Regions 2014-2020
12.5.3 Middle East and Africa Contact Center Software Average Price by Countries/Regions 2014-2020
13 Technology and Opportunity
13.1 Technology
13.2 Market Opportunity
14 World Contact Center Software Sales & Revenue Forecast 2021-2026
14.1 World Contact Center Software Sales and Revenue Forecast by Regions 2021-2026
14.1.1 World Contact Center SoftwareSales and Market Share by Regions
14.1.2 World Contact Center SoftwareRevenue and Market Share by Regions
15 Asia Contact Center Software Market Forecast 2021-2026
15.1 Sales and Revenue (M USD) Forecast by Type, 2021-2026
15.1.1 Hosted
15.1.2 On-Premise
15.2 Consumption Forecast by Application, 2021-2026
16 North America Contact Center Software Market Forecast 2021-2026
16.1 Sales and Revenue (M USD) Forecast by Type, 2021-2026
16.1.1 Hosted
16.1.2 On-Premise
16.2 Consumption Forecast by Application, 2021-2026
17 Europe Contact Center Software Market Forecast 2021-2026
17.1 Sales and Revenue (M USD) Forecast by Type, 2021-2026
17.1.1 Hosted
17.1.2 On-Premise
17.2 Consumption Forecast by Application, 2021-2026
18 South America Contact Center Software Market Forecast 2021-2026
18.1 Sales and Revenue (M USD) Forecast by Type, 2021-2026
18.1.1 Hosted
18.1.2 On-Premise
18.2 Consumption Forecast by Application, 2021-2026
19 Middle East and Africa Contact Center Software Market Forecast 2021-2026
19.1 Sales and Revenue (M USD) Forecast by Type, 2021-2026
19.1.1 Hosted
19.1.2 On-Premise
19.2 Consumption Forecast by Application, 2021-2026
20 Price (USD/Unit) and Gross Profit Forecast
20.1 Global Contact Center Software Price (USD/Unit) Trend 2021-2026
20.2 Global Contact Center Software Gross Profit Trend 2021-2026
21 Conclusion
