Report Summary
The global Contact Center as a Service market was valued at $XX million in 2019, and our analysts predict the global market size will reach $XX million by the end of 2029, growing at a CAGR of XX% between 2020 and 2029.
Since the COVID-19 virus outbreak in December 2019, the disease has spread to all countries and territories around the world and 2 international conveyances. The global impacts of COVID-19 are already starting to be felt, and will significantly affect this industry in 2020.
This report analyses the impact of COVID-19 on this industry. COVID-19 can affect the global market in 3 ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on enterprises and financial markets.
This report provides detailed historical analysis of global market for Contact Center as a Service from 2014-2019, and provides extensive market forecasts from 2020-2029 by region/country and subsectors. It covers the sales volume, price, revenue, gross margin, historical growth and future perspectives in the Contact Center as a Service market.
Leading players of Contact Center as a Service including:
- Teleperformance
- Alorica
- Convergys
- Atento
- Sykes Enterprises
- Arvato
- Serco Group
- Acticall (Sitel)
- Transcom
- TeleTech
- Concentrix (SYNNEX)
- HKT Teleservices
- Comdata Group
- West Corporation
- Bertelsmann
- Hinduja Global Solutions
- StarTek
- TTEC Holdings
- Xerox Corporation
Contact Center as a Service Market, By Service
- Integration & Deployment
- Support & Maintenance
- Training & Consulting
- Managed Services
Contact Center as a Service Market, By Solution
- Automatic Call Distribution
- Call Recording
- Computer Telephony Integration
- Customer Collaboration
- Dialer
- Interactive Voice Response
- Reporting & Analytics
- Workforce Optimization
- Others
Contact Center as a Service Market, By Enterprise Size
- Large Enterprises
- Small & Medium Enterprises
Contact Center as a Service Market, By By Industry
- BFSI
- IT and Telecommunications
- Government
- Healthcare
- Consumer Goods and Retail
- Travel and Hospitality
- Media and Entertainment
- Others
Market segment by Region/Country including:
- North America (United States, Canada and Mexico)
- Europe (Germany, UK, France, Italy, Russia and Spain etc.)
- Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)
- South America (Brazil, Argentina and Colombia etc.)
- Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)
If you have any special requirements, please let us know and we can provide you the customized report as you want.
Table Of Contents
Table of Contents
Chapter 1 Contact Center as a Service Market Overview
1.1 Contact Center as a Service Definition
1.2 Global Contact Center as a Service Market Size Status and Outlook (2014-2029)
1.3 Global Contact Center as a Service Market Size Comparison by Region (2014-2029)
1.4 Global Contact Center as a Service Market Size Comparison by Type (2014-2029)
1.5 Global Contact Center as a Service Market Size Comparison by Application (2014-2029)
1.6 Global Contact Center as a Service Market Size Comparison by Sales Channel (2014-2029)
1.7 Contact Center as a Service Market Dynamics (COVID-19 Impacts)
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Mergers/Acquisitions/Expansion)
1.7.4 COVID-19 Impacts on Current Market
1.7.5 Post-Strategies of COVID-19 Outbreak
Chapter 2 Contact Center as a Service Market Segment Analysis by Player
2.1 Global Contact Center as a Service Sales and Market Share by Player (2017-2019)
2.2 Global Contact Center as a Service Revenue and Market Share by Player (2017-2019)
2.3 Global Contact Center as a Service Average Price by Player (2017-2019)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player
Chapter 3 Contact Center as a Service Market Segment Analysis by Type
3.1 Global Contact Center as a Service Market by Type
3.1.1 Outbound Services
3.1.2 Inbound Services
3.2 Global Contact Center as a Service Sales and Market Share by Type (2014-2019)
3.3 Global Contact Center as a Service Revenue and Market Share by Type (2014-2019)
3.4 Global Contact Center as a Service Average Price by Type (2014-2019)
3.5 Leading Players of Contact Center as a Service by Type in 2019
3.6 Conclusion of Segment by Type
Chapter 4 Contact Center as a Service Market Segment Analysis by Application
4.1 Global Contact Center as a Service Market by Application
4.1.1 Telecom & IT
4.1.2 BFSI
4.1.3 Healthcare & Life Sciences
4.1.4 Government & Public
4.1.5 Retail & Consumer Goods
4.2 Global Contact Center as a Service Sales and Market Share by Application (2014-2019)
4.3 Leading Consumers of Contact Center as a Service by Application in 2019
4.4 Conclusion of Segment by Application
Chapter 5 Contact Center as a Service Market Segment Analysis by Sales Channel
5.1 Global Contact Center as a Service Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global Contact Center as a Service Sales and Market Share by Sales Channel (2014-2019)
5.3 Leading Distributors/Dealers of Contact Center as a Service by Sales Channel in 2019
5.4 Conclusion of Segment by Sales Channel
Chapter 6 Contact Center as a Service Market Segment Analysis by Region
6.1 Global Contact Center as a Service Market Size and CAGR by Region (2014-2029)
6.2 Global Contact Center as a Service Sales and Market Share by Region (2014-2019)
6.3 Global Contact Center as a Service Revenue and Market Share by Region (2014-2019)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America Contact Center as a Service Market Share by Type
6.4.3 North America Contact Center as a Service Market Share by Application
6.4.4 United States
6.4.5 Canada
6.4.6 Mexico
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe Contact Center as a Service Market Share by Type
6.5.3 Europe Contact Center as a Service Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Russia
6.5.9 Spain
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific Contact Center as a Service Market Share by Type
6.6.3 Asia-Pacific Contact Center as a Service Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America Contact Center as a Service Market Share by Type
6.7.3 South America Contact Center as a Service Market Share by Application
6.7.4 Brazil
6.7.5 Argentina
6.7.6 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa Contact Center as a Service Market Share by Type
6.8.3 Middle East & Africa Contact Center as a Service Market Share by Application
6.8.4 UAE
6.8.5 Saudi Arabia
6.8.6 South Africa
6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading Contact Center as a Service Players
7.1 Teleperformance
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.1.4 COVID-19 Impact on Teleperformance
7.2 Alorica
7.3 Convergys
7.4 Atento
7.5 Sykes Enterprises
7.6 Arvato
7.7 Serco Group
7.8 Acticall (Sitel)
7.9 Transcom
7.10 TeleTech
7.11 Concentrix (SYNNEX)
7.12 HKT Teleservices
7.13 Comdata Group
7.14 West Corporation
7.15 Bertelsmann
7.16 Hinduja Global Solutions
7.17 StarTek
7.18 TTEC Holdings
7.19 Xerox Corporation
Chapter 8 Upstream and Downstream Analysis of Contact Center as a Service
8.1 Industrial Chain of Contact Center as a Service
8.2 Upstream of Contact Center as a Service
8.2.1 Raw Materials
8.2.2 Labor Cost
8.2.3 Manufacturing Expenses
8.2.4 Manufacturing Cost Structure
8.2.5 Manufacturing Process
8.3 Downstream of Contact Center as a Service
8.3.1 Leading Distributors/Dealers of Contact Center as a Service
8.3.2 Leading Consumers of Contact Center as a Service
Chapter 9 Development Trend of Contact Center as a Service (2020-2029)
9.1 Global Contact Center as a Service Market Size (Sales and Revenue) Forecast (2020-2029)
9.2 Global Contact Center as a Service Market Size and CAGR Forecast by Region (2020-2029)
9.3 Global Contact Center as a Service Market Size and CAGR Forecast by Type (2020-2029)
9.4 Global Contact Center as a Service Market Size and CAGR Forecast by Application (2020-2029)
9.5 Global Contact Center as a Service Market Size and CAGR Forecast by Sales Channel (2020-2029)
Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification
