IT Service Management (ITSM) Software Market Share, Size, Trends & Analysis By Type, Region Insights, Key Players and Applications and Forecast to 2028

  • Category:Software & Hardware
  • Published on:Jul 2020
  • Pages:115
  • Formats:
  • Report Code:28779

Report Summary

Eternity Insights has published a new study on Global IT Service Management (ITSM) Software Market focusing on key segments as by Type (On-Premise,Cloud, Other), by Application (BFSI,IT and ITES,Telecommunication,Media and Entertainment,Retail,Utilities,Manufacturing,Education,Government,Others), and by region. This deep dive re-search report highlights the market and competitive intelligence across the key segments of the mar-ket. The report also considers the impact of COVID-19 on the global IT Service Management (ITSM) Software Market.

The report considers 2018-2020 as historic period, 2021 as base year, and 2022-2028 as forecast period. The report includes quantitative analysis of the market supported by the market drivers, challenges, and trends to accurately map the market scenario and competition. Moreover, key insights related to market having direct impact on the market will also be covered.

IT Service Management (ITSM) Software Market report is based on robust research methodology designed using blend of research ap-proaches developed using secondary/desk research and validated through the primary research and expert insights. Eternity Insights also uses paid data bases such as FACIVA, Hoovers, and other bench-marking and forecasting tools to provide accurate statistical analysis of supply and demand trends.

Global IT Service Management (ITSM) Software Market Size, 2018-2028 (USD Million)

To learn more about this report

Request For Sample

Global IT Service Management (ITSM) Software Market Segmentation:

IT Service Management (ITSM) Software Market, By Type

  • On-Premise
  • Cloud
  • Other

IT Service Management (ITSM) Software Market, By Application

  • BFSI
  • IT and ITES
  • Telecommunication
  • Media and Entertainment
  • Retail
  • Utilities
  • Manufacturing
  • Education
  • Government
  • Others

To learn more about this report

Request For Sample

Geographically, the market is categorized in to five regions as North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa. North America region dominates the global IT Service Management (ITSM) Software market in terms of demand generation. The IT Service Management (ITSM) Software market in Asia Pacific region is expected to grow at significantly high growth rate. The regional market is further sub-segmented and analyzed at granular level across key countries. The report will include market size and forecast for IT Service Management (ITSM) Software market for below listed coun-tries across each region.

North America (U.S. and Canada), Europe (Germany, France, Italy, UK, Spain, and Rest of Europe), Asia Pacific (China, India, Japan, Australia, and Rest of Asia Pacific region); Latin America (Brazil, Mexico, and rest of the Latin America); Middle East and Africa (GCC, South Africa, and Rest of the Middle East and Africa).

Global IT Service Management (ITSM) Software Market Taxonomy:

To learn more about this report

Request For Sample

Global IT Service Management (ITSM) Software Market Competitive Landscape

The global IT Service Management (ITSM) Software market analysis report covers detailed analysis of competitive scenario across globe. The report includes profiles of leading players covering below details

  • Company Overview
  • Financial Analysis
  • Product Portfolio Analysis
  • Strategic Overview
  • SWOT Analysis

List of Companies Profiled in the report:

  • ServiceNow
  • Atlassian
  • IBM
  • CA Technologies
  • BMC Software
  • Ivanti Software
  • ASG Software
  • Axios Systems
  • SAP
  • Cherwell Software
  • Other Players of Specific Interest can be added based on requirement

Market Segmentation

Report Attributes Details
The market size value in 2021 USD XX.XX Million
CAGR (2021 - 2028) XX.XX %
The Revenue forecast in 2028 USD XX.XX Million
Base year for estimation 2021
Historical data 2018-2019
Forecast period 2022-2028
Quantitative units
  • Revenue in USD Million
  • CAGR from 2021 to 2028
Report coverage Revenue forecast, company ranking, competitive landscape, growth factors, and trends
Segments covered By Type Outlook, Application Outlook, Regional Outlook
By Type Outlook On-Premise,Cloud, Other
By Application Outlook BFSI,IT and ITES,Telecommunication,Media and Entertainment,Retail,Utilities,Manufacturing,Education,Government,Others
Regional scope North America, Europe, Asia Pacific, Latin America, Middle East & Africa
Country scope U.S., Canada, U.K., Germany, France, BENELUX, China, India, Japan, South Korea, Brazil, Saudi Arabia, UAE, Turkey
Key companies profiled ServiceNow,Atlassian,IBM,CA Technologies,BMC Software,Ivanti Software,ASG Software,Axios Systems,SAP,Cherwell Software
Customization Available Yes, the report can be tailored to meet your specific requirements.

Key Benefits to the stake holders

  • Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors
  • Provision of market value (USD Billion) and volume (Tons) data for each segment and sub-segment
  • Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
  • Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
  • Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions and acquisitions in the past five years of companies profiled
  • Extensive company profiles comprising of company overview, company insights, product benchmarking and SWOT analysis for the major market players
  • The current as well as the future market outlook of the industry with respect to recent developments (which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
  • Includes an in-depth analysis of the market of various perspectives through Porter’s five forces analysis
  • Provides insight into the market through Value Chain
  • Market dynamics scenario, along with growth opportunities of the market in the years to come

Table Of Contents

Table of Contents

Global IT Service Management (ITSM) Software Market Report 2020, Forecast to 2027

1 Scope of the Study
1.1 IT Service Management (ITSM) Software Introduction
1.2 Research Programs
1.3 Analysis of Macroeconomic Indicators
1.4 Years Considered
1.5 Methodology
1.6 Data Source
1.7 Research Objectives

2 IT Service Management (ITSM) Software Industry Overview
2.1 Global IT Service Management (ITSM) Software Market Size (Million USD) Comparison by Regions (2020-2027)
2.1.1 IT Service Management (ITSM) Software Global Main Region Market Analysis
2.2 Market Analysis by Type
2.2.1 On-Premise
2.2.2 Cloud


2.3.2 IT and ITES
2.3.3 Telecommunication
2.3.4 Media and Entertainment
2.3.5 Retail
2.3.6 Utilities
2.3.7 Manufacturing
2.3.8 Education
2.3.9 Government
2.3.10 Others
2.4 Global IT Service Management (ITSM) Software Revenue, Sales and Market Share by Manufacturer
2.4.1 Global IT Service Management (ITSM) Software Sales and Market Share by Manufacturer (2018-2020)
2.4.2 Global IT Service Management (ITSM) Software Revenue and Market Share by Manufacturer (2018-2020)
2.4.3 Global IT Service Management (ITSM) Software Industry Concentration Ratio (CR5 and HHI)
2.4.4 Top 5 IT Service Management (ITSM) Software Manufacturer Market Share
2.4.5 Top 10 IT Service Management (ITSM) Software Manufacturer Market Share
2.4.6 Date of Key Manufacturers Enter into IT Service Management (ITSM) Software Market
2.4.7 Key Manufacturers IT Service Management (ITSM) Software Product Offered
2.4.8 Mergers & Acquisitions Planning
2.5 IT Service Management (ITSM) Software Historical Development Overview
2.6 Market Dynamics
2.6.1 Market Opportunities
2.6.2 Market Risk
2.6.3 Market Driving Force
2.6.4 Porter's Five Forces Analysis

3 Related Market Analysis
3.1 Related Market Overview
3.2 Macro Analysis of Upstream Markets
3.3 Key Players in Related Markets
3.4 Related Markets Trend Analysis

4 Global IT Service Management (ITSM) Software Market Size Categorized by Regions
4.1 Global IT Service Management (ITSM) Software Revenue and Market Share by Regions
4.1.1 Global IT Service Management (ITSM) Software Sales and Market Share by Regions (2015-2020)
4.1.2 Global IT Service Management (ITSM) Software Revenue and Market Share by Regions (2015-2020)
4.2 Europe IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
4.3 APAC IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
4.4 North America IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
4.5 South America IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
4.6 Middle East & Africa IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)

5 Europe IT Service Management (ITSM) Software Market Size Categorized by Countries
5.1 Europe IT Service Management (ITSM) Software Revenue and Market Share by Countries
5.1.1 Europe IT Service Management (ITSM) Software Revenue by Countries (2015-2020)
5.1.2 Germany IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
5.1.3 UK IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
5.1.4 France IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
5.1.5 Russia IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
5.1.6 Italy IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
5.1.7 Spain IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
5.2 Europe IT Service Management (ITSM) Software Revenue (Value) by Manufacturers (2018-2020)
5.3 Europe IT Service Management (ITSM) Software Revenue and Market Share by Type (2015-2020)
5.4 Europe IT Service Management (ITSM) Software Revenue and Market Share by Application (2015-2020)

6 Asia-Pacific IT Service Management (ITSM) Software Market Size Categorized by Countries
6.1 Asia-Pacific IT Service Management (ITSM) Software Revenue and Market Share by Countries
6.1.1 Asia-Pacific IT Service Management (ITSM) Software Revenue by Countries (2015-2020)
6.1.2 China IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
6.1.3 Japan IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
6.1.4 Korea IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
6.1.5 India IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
6.1.6 Southeast Asia IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
6.1.7 Australia IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
6.2 Asia-Pacific IT Service Management (ITSM) Software Revenue (Value) by Players (2018-2020)
6.3 Asia-Pacific IT Service Management (ITSM) Software Revenue and Market Share by Type (2015-2020)
6.4 Asia-Pacific IT Service Management (ITSM) Software Revenue and Market Share by Application (2015-2020)

7 North America IT Service Management (ITSM) Software Market Size Categorized by Countries
7.1 North America IT Service Management (ITSM) Software Revenue and Market Share by Countries
7.1.1 North America IT Service Management (ITSM) Software Revenue by Countries (2015-2020)
7.1.2 United States IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
7.1.3 Canada IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
7.1.4 Mexico IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
7.2 North America IT Service Management (ITSM) Software Revenue (Value) by Players (2018-2020)
7.3 North America IT Service Management (ITSM) Software Revenue and Market Share by Type (2015-2020)
7.4 North America IT Service Management (ITSM) Software Revenue and Market Share by Application (2015-2020)

8 South America IT Service Management (ITSM) Software Market Size Categorized by Countries
8.1 South America IT Service Management (ITSM) Software Revenue and Market Share by Countries
8.1.1 South America IT Service Management (ITSM) Software Revenue by Countries (2015-2020)
8.1.2 Brazil IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
8.2 South America IT Service Management (ITSM) Software Revenue (Value) by Players (2018-2020)
8.3 South America IT Service Management (ITSM) Software Revenue and Market Share by Type (2015-2020)
8.4 South America IT Service Management (ITSM) Software Revenue and Market Share by Application (2015-2020)

9 Middle East and Africa IT Service Management (ITSM) Software Market Size Categorized by Countries
9.1 Middle East and Africa IT Service Management (ITSM) Software Revenue and Market Share by Countries
9.1.1 Middle East and Africa IT Service Management (ITSM) Software Revenue by Countries (2015-2020)
9.1.2 GCC Countries IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
9.1.3 Turkey IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
9.1.4 Egypt IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
9.1.5 South Africa IT Service Management (ITSM) Software Revenue and Growth Rate (2015-2020)
9.2 Middle East and Africa IT Service Management (ITSM) Software Revenue (Value) by Players (2018-2020)
9.3 Middle East and Africa IT Service Management (ITSM) Software Revenue and Market Share by Type (2015-2020)
9.4 Middle East and Africa IT Service Management (ITSM) Software Revenue and Market Share by Application (2015-2020)

10 Global IT Service Management (ITSM) Software Market Segment by Type
10.1 Global IT Service Management (ITSM) Software Revenue and Market Share by Type (2015-2020)
10.2 Global IT Service Management (ITSM) Software Market Forecast by Type (2020-2027)
10.3 On-Premise Revenue Growth Rate
10.4 Cloud Revenue Growth Rate


11.1 Global IT Service Management (ITSM) Software Revenue Market Share by Application (2015-2020)
11.2 Global IT Service Management (ITSM) Software Market Forecast by Application (2020-2027)
11.3 BFSI Revenue Growth Rate (2015-2027)
11.4 IT and ITES Revenue Growth Rate (2015-2027)
11.5 Telecommunication Revenue Growth Rate (2015-2027)
11.6 Media and Entertainment Revenue Growth Rate (2015-2027)
11.7 Retail Revenue Growth Rate (2015-2027)
11.8 Utilities Revenue Growth Rate (2015-2027)
11.9 Manufacturing Revenue Growth Rate (2015-2027)
11.10 Education Revenue Growth Rate (2015-2027)
11.11 Government Revenue Growth Rate (2015-2027)
11.12 Others Revenue Growth Rate (2015-2027)

12 Market Forecast for IT Service Management (ITSM) Software
12.1 Global IT Service Management (ITSM) Software Market Size Forecast (2020-2027)
12.2 IT Service Management (ITSM) Software Market Forecast by Regions (2020-2027)
12.3 Europe IT Service Management (ITSM) Software Revenue Market Forecast (2020-2027)
12.4 APAC IT Service Management (ITSM) Software Revenue Market Forecast (2020-2027)
12.5 North America IT Service Management (ITSM) Software Revenue Market Forecast (2020-2027)
12.6 South America IT Service Management (ITSM) Software Revenue Market Forecast (2020-2027)
12.7 Middle East & Africa IT Service Management (ITSM) Software Revenue Market Forecast (2020-2027)

13 Analysis of IT Service Management (ITSM) Software Industry Key Vendors
13.1 ServiceNow
13.1.1 Company Details
13.1.2 Product Information
13.1.3 ServiceNow IT Service Management (ITSM) Software Revenue and Gross Margin (2018-2020)
13.1.4 Main Business Overview
13.1.5 ServiceNow News
13.2 Atlassian
13.2.1 Company Details
13.2.2 Product Information
13.2.3 Atlassian IT Service Management (ITSM) Software Revenue and Gross Margin (2018-2020)
13.2.4 Main Business Overview
13.2.5 Atlassian News
13.3 IBM
13.3.1 Company Details
13.3.2 Product Information
13.3.3 IBM IT Service Management (ITSM) Software Revenue and Gross Margin (2018-2020)
13.3.4 Main Business Overview
13.3.5 IBM News
13.4 CA Technologies
13.4.1 Company Details
13.4.2 Product Information
13.4.3 CA Technologies IT Service Management (ITSM) Software Revenue and Gross Margin (2018-2020)
13.4.4 Main Business Overview
13.4.5 CA Technologies News
13.5 BMC Software
13.5.1 Company Details
13.5.2 Product Information
13.5.3 BMC Software IT Service Management (ITSM) Software Revenue and Gross Margin (2018-2020)
13.5.4 Main Business Overview
13.5.5 BMC Software News
13.6 Ivanti Software
13.6.1 Company Details
13.6.2 Product Information
13.6.3 Ivanti Software IT Service Management (ITSM) Software Revenue and Gross Margin (2018-2020)
13.6.4 Main Business Overview
13.6.5 Ivanti Software News
13.7 ASG Software
13.7.1 Company Details
13.7.2 Product Information
13.7.3 ASG Software IT Service Management (ITSM) Software Revenue and Gross Margin (2018-2020)
13.7.4 Main Business Overview
13.7.5 ASG Software News
13.8 Axios Systems
13.8.1 Company Details
13.8.2 Product Information
13.8.3 Axios Systems IT Service Management (ITSM) Software Revenue and Gross Margin (2018-2020)
13.8.4 Main Business Overview
13.8.5 Axios Systems News
13.9 SAP
13.9.1 Company Details
13.9.2 Product Information
13.9.3 SAP IT Service Management (ITSM) Software Revenue and Gross Margin (2018-2020)
13.9.4 Main Business Overview
13.9.5 SAP News
13.10 Cherwell Software
13.10.1 Company Details
13.10.2 Product Information
13.10.3 Cherwell Software IT Service Management (ITSM) Software Revenue and Gross Margin (2018-2020)
13.10.4 Main Business Overview
13.10.5 Cherwell Software News



15 Appendix

Choose License Type

close

categories