Customer Experience Monitoring Market Size, Share, Trends & Analysis By Type, Regional Outlook, Industry Insights, Key Players, Applications And Forecast To 2028

  • Category:Software & Hardware
  • Published on:May 2021
  • Pages:285
  • Formats:
  • Report Code:39217

Report Summary

Eternity Insights has published a new study on Global Customer Experience Monitoring Market focusing on key segments as by Type (PC Terminal, Mobile Terminal, Other), by Application (Retail, Bank & Finance Institution, Hospital, Others), and by region. This deep dive re-search report highlights the market and competitive intelligence across the key segments of the mar-ket. The report also considers the impact of COVID-19 on the global Customer Experience Monitoring Market.

The report considers 2018-2020 as historic period, 2021 as base year, and 2022-2028 as forecast period. The report includes quantitative analysis of the market supported by the market drivers, challenges, and trends to accurately map the market scenario and competition. Moreover, key insights related to market having direct impact on the market will also be covered.

Customer Experience Monitoring Market report is based on robust research methodology designed using blend of research ap-proaches developed using secondary/desk research and validated through the primary research and expert insights. Eternity Insights also uses paid data bases such as FACIVA, Hoovers, and other bench-marking and forecasting tools to provide accurate statistical analysis of supply and demand trends.

Global Customer Experience Monitoring Market Size, 2018-2028 (USD Million)

To learn more about this report

Request For Sample

Global Customer Experience Monitoring Market Segmentation:

Customer Experience Monitoring Market, By Type

  • PC Terminal
  • Mobile Terminal
  • Other

Customer Experience Monitoring Market, By Application

  • Retail
  • Bank & Finance Institution
  • Hospital
  • Others

To learn more about this report

Request For Sample

Geographically, the market is categorized in to five regions as North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa. North America region dominates the global Customer Experience Monitoring market in terms of demand generation. The Customer Experience Monitoring market in Asia Pacific region is expected to grow at significantly high growth rate. The regional market is further sub-segmented and analyzed at granular level across key countries. The report will include market size and forecast for Customer Experience Monitoring market for below listed coun-tries across each region.

North America (U.S. and Canada), Europe (Germany, France, Italy, UK, Spain, and Rest of Europe), Asia Pacific (China, India, Japan, Australia, and Rest of Asia Pacific region); Latin America (Brazil, Mexico, and rest of the Latin America); Middle East and Africa (GCC, South Africa, and Rest of the Middle East and Africa).

Global Customer Experience Monitoring Market Taxonomy:

To learn more about this report

Request For Sample

Global Customer Experience Monitoring Market Competitive Landscape

The global Customer Experience Monitoring market analysis report covers detailed analysis of competitive scenario across globe. The report includes profiles of leading players covering below details

  • Company Overview
  • Financial Analysis
  • Product Portfolio Analysis
  • Strategic Overview
  • SWOT Analysis

List of Companies Profiled in the report:

  • RADCOM Ltd. (Israel)
  • Aternity
  • Inc. (US)
  • Oracle Corporation (US)
  • RadioOpt GmbH (Germany)
  • BMC Software
  • Inc. (US)
  • CA Technologies
  • Inc. (US)
  • Comarch SA (Poland)
  • Riverbed Technology
  • Inc. (US)
  • Compuware Corporation (US)
  • CorrelSense
  • Inc. (US)
  • Nokia Siemens Networks Oy (Finland)
  • Dominion Digital
  • Inc. (US)
  • Huawei Technologies Co.
  • Ltd. (China)
  • IBM (US)
  • Inforonics Global Services
  • LLC (US)
  • Knoa Software
  • Inc. (US)
  • KoHorts IT Services
  • LLC (US)
  • Other Players of Specific Interest can be added based on requirement

Market Segmentation

Report Attributes Details
The market size value in 2021 USD XX.XX Million
CAGR (2021 - 2028) XX.XX %
The Revenue forecast in 2028 USD XX.XX Million
Base year for estimation 2021
Historical data 2018-2019
Forecast period 2022-2028
Quantitative units
  • Revenue in USD Million
  • CAGR from 2021 to 2028
Report coverage Revenue forecast, company ranking, competitive landscape, growth factors, and trends
Segments covered By Type Outlook, Application Outlook, Regional Outlook
By Type Outlook PC Terminal, Mobile Terminal, Other
By Application Outlook Retail, Bank & Finance Institution, Hospital, Others
Regional scope North America, Europe, Asia Pacific, Latin America, Middle East & Africa
Country scope U.S., Canada, U.K., Germany, France, BENELUX, China, India, Japan, South Korea, Brazil, Saudi Arabia, UAE, Turkey
Key companies profiled RADCOM Ltd. (Israel), Aternity, Inc. (US), Oracle Corporation (US), RadioOpt GmbH (Germany), BMC Software, Inc. (US), CA Technologies, Inc. (US), Comarch SA (Poland), Riverbed Technology, Inc. (US), Compuware Corporation (US), CorrelSense, Inc. (US), Nokia Siemens Networks Oy (Finland), Dominion Digital, Inc. (US), Huawei Technologies Co., Ltd. (China), IBM (US), Inforonics Global Services, LLC (US), Knoa Software, Inc. (US), KoHorts IT Services, LLC (US)
Customization Available Yes, the report can be tailored to meet your specific requirements.

Key Benefits to the stake holders

  • Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors
  • Provision of market value (USD Billion) and volume (Tons) data for each segment and sub-segment
  • Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
  • Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
  • Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions and acquisitions in the past five years of companies profiled
  • Extensive company profiles comprising of company overview, company insights, product benchmarking and SWOT analysis for the major market players
  • The current as well as the future market outlook of the industry with respect to recent developments (which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
  • Includes an in-depth analysis of the market of various perspectives through Porter’s five forces analysis
  • Provides insight into the market through Value Chain
  • Market dynamics scenario, along with growth opportunities of the market in the years to come

Table Of Contents

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Customer Experience Monitoring Market Size Growth Rate by Type (2014-2025)
1.4.2 PC Terminal
1.4.3 Mobile Terminal
1.5 Market by Application
1.5.1 Global Customer Experience Monitoring Market Share by Application (2014-2025)
1.5.2 Retail
1.5.3 Bank & Finance Institution
1.5.4 Hospital
1.5.5 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Customer Experience Monitoring Market Size
2.2 Customer Experience Monitoring Growth Trends by Regions
2.2.1 Customer Experience Monitoring Market Size by Regions (2014-2025)
2.2.2 Customer Experience Monitoring Market Share by Regions (2017-2020)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Customer Experience Monitoring Market Size by Manufacturers
3.1.1 Global Customer Experience Monitoring Revenue by Manufacturers (2017-2020)
3.1.2 Global Customer Experience Monitoring Revenue Market Share by Manufacturers (2017-2020)
3.1.3 Global Customer Experience Monitoring Market Concentration Ratio (CR5 and HHI)
3.2 Customer Experience Monitoring Key Players Head office and Area Served
3.3 Key Players Customer Experience Monitoring Product/Solution/Service
3.4 Date of Enter into Customer Experience Monitoring Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Customer Experience Monitoring Market Size by Type (2017-2020)
4.2 Global Customer Experience Monitoring Market Size by Application (2017-2020)

5 United States
5.1 United States Customer Experience Monitoring Market Size (2017-2020)
5.2 Customer Experience Monitoring Key Players in United States
5.3 United States Customer Experience Monitoring Market Size by Type
5.4 United States Customer Experience Monitoring Market Size by Application

6 Europe
6.1 Europe Customer Experience Monitoring Market Size (2017-2020)
6.2 Customer Experience Monitoring Key Players in Europe
6.3 Europe Customer Experience Monitoring Market Size by Type
6.4 Europe Customer Experience Monitoring Market Size by Application

7 China
7.1 China Customer Experience Monitoring Market Size (2017-2020)
7.2 Customer Experience Monitoring Key Players in China
7.3 China Customer Experience Monitoring Market Size by Type
7.4 China Customer Experience Monitoring Market Size by Application

8 Japan
8.1 Japan Customer Experience Monitoring Market Size (2017-2020)
8.2 Customer Experience Monitoring Key Players in Japan
8.3 Japan Customer Experience Monitoring Market Size by Type
8.4 Japan Customer Experience Monitoring Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Customer Experience Monitoring Market Size (2017-2020)
9.2 Customer Experience Monitoring Key Players in Southeast Asia
9.3 Southeast Asia Customer Experience Monitoring Market Size by Type
9.4 Southeast Asia Customer Experience Monitoring Market Size by Application

10 India
10.1 India Customer Experience Monitoring Market Size (2017-2020)
10.2 Customer Experience Monitoring Key Players in India
10.3 India Customer Experience Monitoring Market Size by Type
10.4 India Customer Experience Monitoring Market Size by Application

11 Central & South America
11.1 Central & South America Customer Experience Monitoring Market Size (2017-2020)
11.2 Customer Experience Monitoring Key Players in Central & South America
11.3 Central & South America Customer Experience Monitoring Market Size by Type
11.4 Central & South America Customer Experience Monitoring Market Size by Application

12 International Players Profiles
12.1 RADCOM Ltd. (Israel)
12.1.1 RADCOM Ltd. (Israel) Company Details
12.1.2 Company Description and Business Overview
12.1.3 Customer Experience Monitoring Introduction
12.1.4 RADCOM Ltd. (Israel) Revenue in Customer Experience Monitoring Business (2017-2020)
12.1.5 RADCOM Ltd. (Israel) Recent Development
12.2 Aternity, Inc. (US)
12.2.1 Aternity, Inc. (US) Company Details
12.2.2 Company Description and Business Overview
12.2.3 Customer Experience Monitoring Introduction
12.2.4 Aternity, Inc. (US) Revenue in Customer Experience Monitoring Business (2017-2020)
12.2.5 Aternity, Inc. (US) Recent Development
12.3 Oracle Corporation (US)
12.3.1 Oracle Corporation (US) Company Details
12.3.2 Company Description and Business Overview
12.3.3 Customer Experience Monitoring Introduction
12.3.4 Oracle Corporation (US) Revenue in Customer Experience Monitoring Business (2017-2020)
12.3.5 Oracle Corporation (US) Recent Development
12.4 RadioOpt GmbH (Germany)
12.4.1 RadioOpt GmbH (Germany) Company Details
12.4.2 Company Description and Business Overview
12.4.3 Customer Experience Monitoring Introduction
12.4.4 RadioOpt GmbH (Germany) Revenue in Customer Experience Monitoring Business (2017-2020)
12.4.5 RadioOpt GmbH (Germany) Recent Development
12.5 BMC Software, Inc. (US)
12.5.1 BMC Software, Inc. (US) Company Details
12.5.2 Company Description and Business Overview
12.5.3 Customer Experience Monitoring Introduction
12.5.4 BMC Software, Inc. (US) Revenue in Customer Experience Monitoring Business (2017-2020)
12.5.5 BMC Software, Inc. (US) Recent Development
12.6 CA Technologies, Inc. (US)
12.6.1 CA Technologies, Inc. (US) Company Details
12.6.2 Company Description and Business Overview
12.6.3 Customer Experience Monitoring Introduction
12.6.4 CA Technologies, Inc. (US) Revenue in Customer Experience Monitoring Business (2017-2020)
12.6.5 CA Technologies, Inc. (US) Recent Development
12.7 Comarch SA (Poland)
12.7.1 Comarch SA (Poland) Company Details
12.7.2 Company Description and Business Overview
12.7.3 Customer Experience Monitoring Introduction
12.7.4 Comarch SA (Poland) Revenue in Customer Experience Monitoring Business (2017-2020)
12.7.5 Comarch SA (Poland) Recent Development
12.8 Riverbed Technology, Inc. (US)
12.8.1 Riverbed Technology, Inc. (US) Company Details
12.8.2 Company Description and Business Overview
12.8.3 Customer Experience Monitoring Introduction
12.8.4 Riverbed Technology, Inc. (US) Revenue in Customer Experience Monitoring Business (2017-2020)
12.8.5 Riverbed Technology, Inc. (US) Recent Development
12.9 Compuware Corporation (US)
12.9.1 Compuware Corporation (US) Company Details
12.9.2 Company Description and Business Overview
12.9.3 Customer Experience Monitoring Introduction
12.9.4 Compuware Corporation (US) Revenue in Customer Experience Monitoring Business (2017-2020)
12.9.5 Compuware Corporation (US) Recent Development
12.10 CorrelSense, Inc. (US)
12.10.1 CorrelSense, Inc. (US) Company Details
12.10.2 Company Description and Business Overview
12.10.3 Customer Experience Monitoring Introduction
12.10.4 CorrelSense, Inc. (US) Revenue in Customer Experience Monitoring Business (2017-2020)
12.10.5 CorrelSense, Inc. (US) Recent Development
12.11 Nokia Siemens Networks Oy (Finland)
12.12 Dominion Digital, Inc. (US)
12.13 Huawei Technologies Co., Ltd. (China)
12.14 IBM (US)
12.15 Inforonics Global Services, LLC (US)
12.16 Knoa Software, Inc. (US)
12.17 KoHorts IT Services, LLC (US)

13 Market Forecast 2021-2027
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2021-2027)
13.10 Market Size Forecast by Application (2021-2027)

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

Choose License Type

close

categories