Report Overview
Report Summary
Summary
On-premises deployment model has higher adoption than the on-demand deployment model leading. It is majorly deployed by large enterprises owing to various factors, including reduced initial price, data security, higher customization options, and control over the implementation process.
The global Contact Center Analytics market was xx million US$ in 2020 and is expected to xx million US$ by the end of 2027, growing at a CAGR of 15.5% between 2021 and 2027.
This report studies the Contact Center Analytics market size (value and volume) by players, regions, product types and end industries, history data 2017-2020 and forecast data 2021-2027; This report also studies the global market competition landscape, market drivers and trends, opportunities and challenges, risks and entry barriers, sales channels, distributors and Porter's Five Forces Analysis.
Geographically, this report is segmented into several key regions, with sales, revenue, market share and growth Rate of Contact Center Analytics in these regions, from 2017 to 2027, covering
North America (United States, Canada and Mexico)
Europe (Germany, UK, France, Italy, Russia and Turkey etc.)
Asia-Pacific (China, Japan, Korea, India, Australia, Indonesia, Thailand, Philippines, Malaysia and Vietnam)
South America (Brazil etc.)
Middle East and Africa (Egypt and GCC Countries)
The various contributors involved in the value chain of the product include manufacturers, suppliers, distributors, intermediaries, and customers. The key manufacturers in this market include
Cisco Systems, Inc.
Genpact Limited
Verint Systems Inc.
8x8, Inc.
Genesys
Oracle Corporation
Mitel Networks Corporation
SAP SE
Nice Ltd.
Enghouse Interactive
Five9, Inc.
Callminer
Servion Global Solutions
By the product type, the market is primarily split into
On-Premises
On-Demand
By the end users/application, this report covers the following segments
Automatic Call Distributor
Log Management
Risk and Compliance Management
Real-time Monitoring and Reporting
Workforce Optimization
Customer Experience Management
Others applications
We can also provide the customized separate regional or country-level reports, for the following regions:
North America
United States
Canada
Mexico
Asia-Pacific
China
India
Japan
South Korea
Australia
Indonesia
Singapore
Malaysia
Philippines
Thailand
Vietnam
Rest of Asia-Pacific
Europe
Germany
France
UK
Italy
Spain
Russia
Rest of Europe
Central & South America
Brazil
Rest of Central & South America
Middle East & Africa
GCC Countries
Turkey
Egypt
South Africa
Rest of Middle East & Africa
The study objectives of this report are:
To study and analyze the global Contact Center Analytics market size (value & volume) by company, key regions/countries, products and application, history data from 2017 to 2020, and forecast to 2027.
To understand the structure of Contact Center Analytics market by identifying its various subsegments.
To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
Focuses on the key global Contact Center Analytics manufacturers, to define, describe and analyze the sales volume, value, market share, market competition landscape, SWOT analysis and development plans in next few years.
To analyze the Contact Center Analytics with respect to individual growth trends, future prospects, and their contribution to the total market.
To project the value and volume of Contact Center Analytics submarkets, with respect to key regions (along with their respective key countries).
To analyze competitive developments such as expansions, agreements, new product launches, and acquisitions in the market.
To strategically profile the key players and comprehensively analyze their growth strategies.
In this study, the years considered to estimate the market size of Contact Center Analytics are as follows:
History Year: 2017-2020
Base Year: 2020
Estimated Year: 2020
Forecast Year 2021 to 2027
This report includes the estimation of market size for value (million USD) and volume (K Units). Both top-down and bottom-up approaches have been used to estimate and validate the market size of Contact Center Analytics market, to estimate the size of various other dependent submarkets in the overall market. Key players in the market have been identified through secondary research, and their market shares have been determined through primary and secondary research. All percentage shares, splits, and breakdowns have been determined using secondary sources and verified primary sources.
For the data information by region, company, type and application, 2020 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Key Stakeholders
Raw material suppliers
Distributors/traders/wholesalers/suppliers
Regulatory bodies, including government agencies and NGO
Commercial research & development (R&D) institutions
Importers and exporters
Government organizations, research organizations, and consulting firms
Trade associations and industry bodies
End-use industries
Available Customizations
With the given market data, EternityInsights offers customizations according to the company's specific needs. The following customization options are available for the report:
Further breakdown of Contact Center Analytics market on basis of the key contributing countries.
Detailed analysis and profiling of additional market players.
Table Of Contents
Table Of Contents
Table of Contents
1 Contact Center Analytics Market Overview
1.1 Contact Center Analytics Product Overview
1.2 Contact Center Analytics Market Segment by Type
1.2.1 On-Premises
1.2.2 On-Demand
1.3 Global Contact Center Analytics Market Size by Type
1.3.1 Global Contact Center Analytics Sales and Growth by Type
1.3.2 Global Contact Center Analytics Sales and Market Share by Type (2017-2020)
1.3.3 Global Contact Center Analytics Revenue and Market Share by Type (2017-2020)
1.3.4 Global Contact Center Analytics Price by Type (2017-2020)
2 Global Contact Center Analytics Market Competition by Company
2.1 Global Contact Center Analytics Sales and Market Share by Company (2017-2020)
2.2 Global Contact Center Analytics Revenue and Share by Company (2017-2020)
2.3 Global Contact Center Analytics Price by Company (2017-2020)
2.4 Global Top Players Contact Center Analytics Manufacturing Base Distribution, Sales Area, Product Types
2.5 Contact Center Analytics Market Competitive Situation and Trends
2.5.1 Contact Center Analytics Market Concentration Rate
2.5.2 Global Contact Center Analytics Market Share of Top 5 and Top 10 Players
2.5.3 Mergers & Acquisitions, Expansion
3 Contact Center Analytics Company Profiles and Sales Data
3.1 Cisco Systems, Inc.
3.1.1 Company Basic Information, Manufacturing Base and Competitors
3.1.2 Contact Center Analytics Product Category, Application and Specification
3.1.3 Cisco Systems, Inc. Contact Center Analytics Sales, Revenue, Price and Gross Margin(2017-2020)
3.1.4 Main Business Overview
3.2 Genpact Limited
3.2.1 Company Basic Information, Manufacturing Base and Competitors
3.2.2 Contact Center Analytics Product Category, Application and Specification
3.2.3 Genpact Limited Contact Center Analytics Sales, Revenue, Price and Gross Margin(2017-2020)
3.2.4 Main Business Overview
3.3 Verint Systems Inc.
3.3.1 Company Basic Information, Manufacturing Base and Competitors
3.3.2 Contact Center Analytics Product Category, Application and Specification
3.3.3 Verint Systems Inc. Contact Center Analytics Sales, Revenue, Price and Gross Margin(2017-2020)
3.3.4 Main Business Overview
3.4 8x8, Inc.
3.4.1 Company Basic Information, Manufacturing Base and Competitors
3.4.2 Contact Center Analytics Product Category, Application and Specification
3.4.3 8x8, Inc. Contact Center Analytics Sales, Revenue, Price and Gross Margin(2017-2020)
3.4.4 Main Business Overview
3.5 Genesys
3.5.1 Company Basic Information, Manufacturing Base and Competitors
3.5.2 Contact Center Analytics Product Category, Application and Specification
3.5.3 Genesys Contact Center Analytics Sales, Revenue, Price and Gross Margin(2017-2020)
3.5.4 Main Business Overview
3.6 Oracle Corporation
3.6.1 Company Basic Information, Manufacturing Base and Competitors
3.6.2 Contact Center Analytics Product Category, Application and Specification
3.6.3 Oracle Corporation Contact Center Analytics Sales, Revenue, Price and Gross Margin(2017-2020)
3.6.4 Main Business Overview
3.7 Mitel Networks Corporation
3.7.1 Company Basic Information, Manufacturing Base and Competitors
3.7.2 Contact Center Analytics Product Category, Application and Specification
3.7.3 Mitel Networks Corporation Contact Center Analytics Sales, Revenue, Price and Gross Margin(2017-2020)
3.7.4 Main Business Overview
3.8 SAP SE
3.8.1 Company Basic Information, Manufacturing Base and Competitors
3.8.2 Contact Center Analytics Product Category, Application and Specification
3.8.3 SAP SE Contact Center Analytics Sales, Revenue, Price and Gross Margin(2017-2020)
3.8.4 Main Business Overview
3.9 Nice Ltd.
3.9.1 Company Basic Information, Manufacturing Base and Competitors
3.9.2 Contact Center Analytics Product Category, Application and Specification
3.9.3 Nice Ltd. Contact Center Analytics Sales, Revenue, Price and Gross Margin(2017-2020)
3.9.4 Main Business Overview
3.10 Enghouse Interactive
3.10.1 Company Basic Information, Manufacturing Base and Competitors
3.10.2 Contact Center Analytics Product Category, Application and Specification
3.10.3 Enghouse Interactive Contact Center Analytics Sales, Revenue, Price and Gross Margin(2017-2020)
3.10.4 Main Business Overview
3.11 Five9, Inc.
3.12 Callminer
3.13 Servion Global Solutions
4 Contact Center Analytics Market Status and Outlook by Regions
4.1 Global Market Status and Outlook by Regions
4.1.1 Global Contact Center Analytics Market Size and CAGR by Regions
4.1.2 North America
4.1.3 Asia-Pacific
4.1.4 Europe
4.1.5 South America
4.1.6 Middle East and Africa
4.2 Global Contact Center Analytics Sales and Revenue by Regions
4.2.1 Global Contact Center Analytics Sales and Market Share by Regions (2017-2020)
4.2.2 Global Contact Center Analytics Revenue and Market Share by Regions (2017-2020)
4.2.3 Global Contact Center Analytics Sales, Revenue, Price and Gross Margin (2017-2020)
4.3 North America Contact Center Analytics Sales, Revenue, Price and Gross Margin
4.3.1 United States
4.3.2 Canada
4.3.3 Mexico
4.4 Europe Contact Center Analytics Sales, Revenue, Price and Gross Margin
4.4.1 Germany
4.4.2 UK
4.4.3 France
4.4.4 Italy
4.4.5 Russia
4.4.6 Turkey
4.5 Asia-Pacific Contact Center Analytics Sales, Revenue, Price and Gross Margin
4.5.1 China
4.5.2 Japan
4.5.3 Korea
4.5.4 Southeast Asia
4.5.4.1 Indonesia
4.5.4.2 Thailand
4.5.4.3 Malaysia
4.5.4.4 Philippines
4.5.4.5 Vietnam
4.5.5 India
4.5.6 Australia
4.6 South America Contact Center Analytics Sales, Revenue, Price and Gross Margin
4.6.1 Brazil
4.7 Middle East and Africa Contact Center Analytics Sales, Revenue, Price and Gross Margin
4.7.1 Egypt
4.7.2 GCC Countries
5 Contact Center Analytics Application/End Users
5.1 Contact Center Analytics Segment by Application
5.1.1 Automatic Call Distributor
5.1.2 Log Management
5.1.3 Risk and Compliance Management
5.1.4 Real-time Monitoring and Reporting
5.1.5 Workforce Optimization
5.1.6 Customer Experience Management
5.1.7 Others applications
5.2 Global Contact Center Analytics Product Segment by Application
5.2.1 Global Contact Center Analytics Sales by Application
5.2.2 Global Contact Center Analytics Sales and Market Share by Application (2017-2020)
6 Global Contact Center Analytics Market Forecast
6.1 Global Contact Center Analytics Sales, Revenue Forecast (2021-2027)
6.1.1 Global Contact Center Analytics Sales and Growth Rate Forecast (2021-2027)
6.1.1 Global Contact Center Analytics Revenue and Growth Rate Forecast (2021-2027)
6.2 Global Contact Center Analytics Forecast by Regions
6.2.1 North America Contact Center Analytics Sales and Revenue Forecast (2021-2027)
6.2.2 Europe Contact Center Analytics Sales and Revenue Forecast (2021-2027)
6.2.3 Asia-Pacific Contact Center Analytics Sales and Revenue Forecast (2021-2027)
6.2.3.1 China
6.2.3.2 Japan
6.2.3.3 Korea
6.2.3.4 Southeast Asia
6.2.3.5 India
6.2.3.6 Australia
6.2.4 South America Contact Center Analytics Sales and Revenue Forecast (2021-2027)
6.2.5 Middle East and Africa Contact Center Analytics Sales and Revenue Forecast (2021-2027)
6.2.5.1 Egypt
6.2.5.2 GCC Countries
6.3 Contact Center Analytics Forecast by Type
6.3.1 Global Contact Center Analytics Sales and Revenue Forecast by Type (2021-2027)
6.3.2 On-Premises Gowth Forecast
6.3.3 On-Demand Gowth Forecast
6.4 Contact Center Analytics Forecast by Application
6.4.1 Global Contact Center Analytics Sales Forecast by Application (2021-2027)
6.4.2 Global Contact Center Analytics Forecast in Automatic Call Distributor
6.4.3 Global Contact Center Analytics Forecast in Log Management
7 Contact Center Analytics Upstream Raw Materials
7.1 Contact Center Analytics Key Raw Materials
7.1.1 Key Raw Materials
7.1.2 Key Raw Materials Price
7.1.3 Raw Materials Key Suppliers
7.2 Manufacturing Cost Structure
7.2.1 Raw Materials
7.2.2 Labor Cost
7.2.3 Manufacturing Expenses
7.3 Contact Center Analytics Industrial Chain Analysis
8 Marketing Strategy Analysis, Distributors
8.1 Marketing Channel
8.1.1 Direct Marketing
8.1.2 Indirect Marketing
8.1.3 Marketing Channel Development Trend
8.2 Distributors
8.3 Downstream Customers
9 Research Findings and Conclusion
Appendix
Methodology/Research Approach
Research Programs/Design
Market Size Estimation
Market Breakdown and Data Triangulation
Data Source
Secondary Sources
Primary Sources
Disclaimer