BPO Business Analytics Market Share, Size, Trends & Analysis By Type, Region Insights, Key Players and Applications and Forecast to 2028

  • Category:Software & Hardware
  • Published on:Jul 2020
  • Pages:138
  • Formats:
  • Report Code:28384

Report Summary

Eternity Insights has published a new study on Global BPO Business Analytics Market focusing on key segments as by Type (HR,Procurement,F&A,Customer Care,Logistics,Sales & Marketing,Training,Product Engineering), by Application (BFSI,Manufacturing,Healthcare,Retail,Telecom,Others), and by region. This deep dive re-search report highlights the market and competitive intelligence across the key segments of the mar-ket. The report also considers the impact of COVID-19 on the global BPO Business Analytics Market.

The report considers 2018-2020 as historic period, 2021 as base year, and 2022-2028 as forecast period. The report includes quantitative analysis of the market supported by the market drivers, challenges, and trends to accurately map the market scenario and competition. Moreover, key insights related to market having direct impact on the market will also be covered.

BPO Business Analytics Market report is based on robust research methodology designed using blend of research ap-proaches developed using secondary/desk research and validated through the primary research and expert insights. Eternity Insights also uses paid data bases such as FACIVA, Hoovers, and other bench-marking and forecasting tools to provide accurate statistical analysis of supply and demand trends.

Global BPO Business Analytics Market Size, 2018-2028 (USD Million)

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Global BPO Business Analytics Market Segmentation:

BPO Business Analytics Market, By Type

  • HR
  • Procurement
  • F&A
  • Customer Care
  • Logistics
  • Sales & Marketing
  • Training
  • Product Engineering

BPO Business Analytics Market, By Application

  • BFSI
  • Manufacturing
  • Healthcare
  • Retail
  • Telecom
  • Others

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Geographically, the market is categorized in to five regions as North America, Europe, Asia Pacific, Latin America, and the Middle East and Africa. North America region dominates the global BPO Business Analytics market in terms of demand generation. The BPO Business Analytics market in Asia Pacific region is expected to grow at significantly high growth rate. The regional market is further sub-segmented and analyzed at granular level across key countries. The report will include market size and forecast for BPO Business Analytics market for below listed coun-tries across each region.

North America (U.S. and Canada), Europe (Germany, France, Italy, UK, Spain, and Rest of Europe), Asia Pacific (China, India, Japan, Australia, and Rest of Asia Pacific region); Latin America (Brazil, Mexico, and rest of the Latin America); Middle East and Africa (GCC, South Africa, and Rest of the Middle East and Africa).

Global BPO Business Analytics Market Taxonomy:

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Global BPO Business Analytics Market Competitive Landscape

The global BPO Business Analytics market analysis report covers detailed analysis of competitive scenario across globe. The report includes profiles of leading players covering below details

  • Company Overview
  • Financial Analysis
  • Product Portfolio Analysis
  • Strategic Overview
  • SWOT Analysis

List of Companies Profiled in the report:

  • Accenture
  • Cognizant
  • Genpact
  • IBM
  • TCS
  • HP
  • Tech Mahindra
  • Capgemini
  • Wipro
  • EXL
  • NTT DATA(Dell)
  • WNS Global
  • Concentrix
  • Infosys
  • Mu Sigma
  • Aegis
  • Other Players of Specific Interest can be added based on requirement

Market Segmentation

Report Attributes Details
The market size value in 2021 USD XX.XX Million
CAGR (2021 - 2028) XX.XX %
The Revenue forecast in 2028 USD XX.XX Million
Base year for estimation 2021
Historical data 2018-2019
Forecast period 2022-2028
Quantitative units
  • Revenue in USD Million
  • CAGR from 2021 to 2028
Report coverage Revenue forecast, company ranking, competitive landscape, growth factors, and trends
Segments covered By Type Outlook, Application Outlook, Regional Outlook
By Type Outlook HR,Procurement,F&A,Customer Care,Logistics,Sales & Marketing,Training,Product Engineering
By Application Outlook BFSI,Manufacturing,Healthcare,Retail,Telecom,Others
Regional scope North America, Europe, Asia Pacific, Latin America, Middle East & Africa
Country scope U.S., Canada, U.K., Germany, France, BENELUX, China, India, Japan, South Korea, Brazil, Saudi Arabia, UAE, Turkey
Key companies profiled Accenture,Cognizant,Genpact,IBM,TCS,HP,Tech Mahindra,Capgemini,Wipro,EXL,NTT DATA(Dell),WNS Global,Concentrix,Infosys,Mu Sigma,Aegis
Customization Available Yes, the report can be tailored to meet your specific requirements.

Key Benefits to the stake holders

  • Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors
  • Provision of market value (USD Billion) and volume (Tons) data for each segment and sub-segment
  • Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
  • Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
  • Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions and acquisitions in the past five years of companies profiled
  • Extensive company profiles comprising of company overview, company insights, product benchmarking and SWOT analysis for the major market players
  • The current as well as the future market outlook of the industry with respect to recent developments (which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
  • Includes an in-depth analysis of the market of various perspectives through Porter’s five forces analysis
  • Provides insight into the market through Value Chain
  • Market dynamics scenario, along with growth opportunities of the market in the years to come

Table Of Contents

Table of Contents

Global BPO Business Analytics Market Report 2020, Forecast to 2027

1 Scope of the Study
1.1 BPO Business Analytics Introduction
1.2 Research Programs
1.3 Analysis of Macroeconomic Indicators
1.4 Years Considered
1.5 Methodology
1.6 Data Source
1.7 Research Objectives

2 BPO Business Analytics Industry Overview
2.1 Global BPO Business Analytics Market Size (Million USD) Comparison by Regions (2020-2027)
2.1.1 BPO Business Analytics Global Main Region Market Analysis
2.2 Market Analysis by Type
2.2.1 HR
2.2.2 Procurement
2.2.3 F&A
2.2.4 Customer Care
2.2.5 Logistics
2.2.6 Sales & Marketing
2.2.7 Training
2.2.8 Product Engineering


2.3.2 Manufacturing
2.3.3 Healthcare
2.3.4 Retail
2.3.5 Telecom
2.3.6 Others


2.4.2 Global BPO Business Analytics Revenue and Market Share by Manufacturer (2018-2020)
2.4.3 Global BPO Business Analytics Industry Concentration Ratio (CR5 and HHI)
2.4.4 Top 5 BPO Business Analytics Manufacturer Market Share
2.4.5 Top 10 BPO Business Analytics Manufacturer Market Share
2.4.6 Date of Key Manufacturers Enter into BPO Business Analytics Market
2.4.7 Key Manufacturers BPO Business Analytics Product Offered
2.4.8 Mergers & Acquisitions Planning
2.5 BPO Business Analytics Historical Development Overview
2.6 Market Dynamics
2.6.1 Market Opportunities
2.6.2 Market Risk
2.6.3 Market Driving Force
2.6.4 Porter's Five Forces Analysis

3 Related Market Analysis
3.1 Related Market Overview
3.2 Macro Analysis of Upstream Markets
3.3 Key Players in Related Markets
3.4 Related Markets Trend Analysis

4 Global BPO Business Analytics Market Size Categorized by Regions
4.1 Global BPO Business Analytics Revenue and Market Share by Regions
4.1.1 Global BPO Business Analytics Sales and Market Share by Regions (2015-2020)
4.1.2 Global BPO Business Analytics Revenue and Market Share by Regions (2015-2020)
4.2 Europe BPO Business Analytics Revenue and Growth Rate (2015-2020)
4.3 APAC BPO Business Analytics Revenue and Growth Rate (2015-2020)
4.4 North America BPO Business Analytics Revenue and Growth Rate (2015-2020)
4.5 South America BPO Business Analytics Revenue and Growth Rate (2015-2020)
4.6 Middle East & Africa BPO Business Analytics Revenue and Growth Rate (2015-2020)

5 Europe BPO Business Analytics Market Size Categorized by Countries
5.1 Europe BPO Business Analytics Revenue and Market Share by Countries
5.1.1 Europe BPO Business Analytics Revenue by Countries (2015-2020)
5.1.2 Germany BPO Business Analytics Revenue and Growth Rate (2015-2020)
5.1.3 UK BPO Business Analytics Revenue and Growth Rate (2015-2020)
5.1.4 France BPO Business Analytics Revenue and Growth Rate (2015-2020)
5.1.5 Russia BPO Business Analytics Revenue and Growth Rate (2015-2020)
5.1.6 Italy BPO Business Analytics Revenue and Growth Rate (2015-2020)
5.1.7 Spain BPO Business Analytics Revenue and Growth Rate (2015-2020)
5.2 Europe BPO Business Analytics Revenue (Value) by Manufacturers (2018-2020)
5.3 Europe BPO Business Analytics Revenue and Market Share by Type (2015-2020)
5.4 Europe BPO Business Analytics Revenue and Market Share by Application (2015-2020)

6 Asia-Pacific BPO Business Analytics Market Size Categorized by Countries
6.1 Asia-Pacific BPO Business Analytics Revenue and Market Share by Countries
6.1.1 Asia-Pacific BPO Business Analytics Revenue by Countries (2015-2020)
6.1.2 China BPO Business Analytics Revenue and Growth Rate (2015-2020)
6.1.3 Japan BPO Business Analytics Revenue and Growth Rate (2015-2020)
6.1.4 Korea BPO Business Analytics Revenue and Growth Rate (2015-2020)
6.1.5 India BPO Business Analytics Revenue and Growth Rate (2015-2020)
6.1.6 Southeast Asia BPO Business Analytics Revenue and Growth Rate (2015-2020)
6.1.7 Australia BPO Business Analytics Revenue and Growth Rate (2015-2020)
6.2 Asia-Pacific BPO Business Analytics Revenue (Value) by Players (2018-2020)
6.3 Asia-Pacific BPO Business Analytics Revenue and Market Share by Type (2015-2020)
6.4 Asia-Pacific BPO Business Analytics Revenue and Market Share by Application (2015-2020)

7 North America BPO Business Analytics Market Size Categorized by Countries
7.1 North America BPO Business Analytics Revenue and Market Share by Countries
7.1.1 North America BPO Business Analytics Revenue by Countries (2015-2020)
7.1.2 United States BPO Business Analytics Revenue and Growth Rate (2015-2020)
7.1.3 Canada BPO Business Analytics Revenue and Growth Rate (2015-2020)
7.1.4 Mexico BPO Business Analytics Revenue and Growth Rate (2015-2020)
7.2 North America BPO Business Analytics Revenue (Value) by Players (2018-2020)
7.3 North America BPO Business Analytics Revenue and Market Share by Type (2015-2020)
7.4 North America BPO Business Analytics Revenue and Market Share by Application (2015-2020)

8 South America BPO Business Analytics Market Size Categorized by Countries
8.1 South America BPO Business Analytics Revenue and Market Share by Countries
8.1.1 South America BPO Business Analytics Revenue by Countries (2015-2020)
8.1.2 Brazil BPO Business Analytics Revenue and Growth Rate (2015-2020)
8.2 South America BPO Business Analytics Revenue (Value) by Players (2018-2020)
8.3 South America BPO Business Analytics Revenue and Market Share by Type (2015-2020)
8.4 South America BPO Business Analytics Revenue and Market Share by Application (2015-2020)

9 Middle East and Africa BPO Business Analytics Market Size Categorized by Countries
9.1 Middle East and Africa BPO Business Analytics Revenue and Market Share by Countries
9.1.1 Middle East and Africa BPO Business Analytics Revenue by Countries (2015-2020)
9.1.2 GCC Countries BPO Business Analytics Revenue and Growth Rate (2015-2020)
9.1.3 Turkey BPO Business Analytics Revenue and Growth Rate (2015-2020)
9.1.4 Egypt BPO Business Analytics Revenue and Growth Rate (2015-2020)
9.1.5 South Africa BPO Business Analytics Revenue and Growth Rate (2015-2020)
9.2 Middle East and Africa BPO Business Analytics Revenue (Value) by Players (2018-2020)
9.3 Middle East and Africa BPO Business Analytics Revenue and Market Share by Type (2015-2020)
9.4 Middle East and Africa BPO Business Analytics Revenue and Market Share by Application (2015-2020)

10 Global BPO Business Analytics Market Segment by Type
10.1 Global BPO Business Analytics Revenue and Market Share by Type (2015-2020)
10.2 Global BPO Business Analytics Market Forecast by Type (2020-2027)
10.3 HR Revenue Growth Rate
10.4 Procurement Revenue Growth Rate
10.5 F&A Revenue Growth Rate
10.6 Customer Care Revenue Growth Rate
10.7 Logistics Revenue Growth Rate
10.8 Sales & Marketing Revenue Growth Rate
10.9 Training Revenue Growth Rate
10.10 Product Engineering Revenue Growth Rate


11.1 Global BPO Business Analytics Revenue Market Share by Application (2015-2020)
11.2 Global BPO Business Analytics Market Forecast by Application (2020-2027)
11.3 BFSI Revenue Growth Rate (2015-2027)
11.4 Manufacturing Revenue Growth Rate (2015-2027)
11.5 Healthcare Revenue Growth Rate (2015-2027)
11.6 Retail Revenue Growth Rate (2015-2027)
11.7 Telecom Revenue Growth Rate (2015-2027)
11.8 Others Revenue Growth Rate (2015-2027)


12.1 Global BPO Business Analytics Market Size Forecast (2020-2027)
12.2 BPO Business Analytics Market Forecast by Regions (2020-2027)
12.3 Europe BPO Business Analytics Revenue Market Forecast (2020-2027)
12.4 APAC BPO Business Analytics Revenue Market Forecast (2020-2027)
12.5 North America BPO Business Analytics Revenue Market Forecast (2020-2027)
12.6 South America BPO Business Analytics Revenue Market Forecast (2020-2027)
12.7 Middle East & Africa BPO Business Analytics Revenue Market Forecast (2020-2027)

13 Analysis of BPO Business Analytics Industry Key Vendors
13.1 Accenture
13.1.1 Company Details
13.1.2 Product Information
13.1.3 Accenture BPO Business Analytics Revenue and Gross Margin (2018-2020)
13.1.4 Main Business Overview
13.1.5 Accenture News
13.2 Cognizant
13.2.1 Company Details
13.2.2 Product Information
13.2.3 Cognizant BPO Business Analytics Revenue and Gross Margin (2018-2020)
13.2.4 Main Business Overview
13.2.5 Cognizant News
13.3 Genpact
13.3.1 Company Details
13.3.2 Product Information
13.3.3 Genpact BPO Business Analytics Revenue and Gross Margin (2018-2020)
13.3.4 Main Business Overview
13.3.5 Genpact News
13.4 IBM
13.4.1 Company Details
13.4.2 Product Information
13.4.3 IBM BPO Business Analytics Revenue and Gross Margin (2018-2020)
13.4.4 Main Business Overview
13.4.5 IBM News
13.5 TCS
13.5.1 Company Details
13.5.2 Product Information
13.5.3 TCS BPO Business Analytics Revenue and Gross Margin (2018-2020)
13.5.4 Main Business Overview
13.5.5 TCS News
13.6 HP
13.6.1 Company Details
13.6.2 Product Information
13.6.3 HP BPO Business Analytics Revenue and Gross Margin (2018-2020)
13.6.4 Main Business Overview
13.6.5 HP News
13.7 Tech Mahindra
13.7.1 Company Details
13.7.2 Product Information
13.7.3 Tech Mahindra BPO Business Analytics Revenue and Gross Margin (2018-2020)
13.7.4 Main Business Overview
13.7.5 Tech Mahindra News
13.8 Capgemini
13.8.1 Company Details
13.8.2 Product Information
13.8.3 Capgemini BPO Business Analytics Revenue and Gross Margin (2018-2020)
13.8.4 Main Business Overview
13.8.5 Capgemini News
13.9 Wipro
13.9.1 Company Details
13.9.2 Product Information
13.9.3 Wipro BPO Business Analytics Revenue and Gross Margin (2018-2020)
13.9.4 Main Business Overview
13.9.5 Wipro News
13.10 EXL
13.10.1 Company Details
13.10.2 Product Information
13.10.3 EXL BPO Business Analytics Revenue and Gross Margin (2018-2020)
13.10.4 Main Business Overview
13.10.5 EXL News
13.11 NTT DATA(Dell)
13.11.1 Company Details
13.11.2 Product Information
13.11.3 NTT DATA(Dell) BPO Business Analytics Revenue and Gross Margin (2018-2020)
13.11.4 Main Business Overview
13.11.5 NTT DATA(Dell) News
13.12 WNS Global
13.12.1 Company Details
13.12.2 Product Information
13.12.3 WNS Global BPO Business Analytics Revenue and Gross Margin (2018-2020)
13.12.4 Main Business Overview
13.12.5 WNS Global News
13.13 Concentrix
13.13.1 Company Details
13.13.2 Product Information
13.13.3 Concentrix BPO Business Analytics Revenue and Gross Margin (2018-2020)
13.13.4 Main Business Overview
13.13.5 Concentrix News
13.14 Infosys
13.14.1 Company Details
13.14.2 Product Information
13.14.3 Infosys BPO Business Analytics Revenue and Gross Margin (2018-2020)
13.14.4 Main Business Overview
13.14.5 Infosys News
13.15 Mu Sigma
13.15.1 Company Details
13.15.2 Product Information
13.15.3 Mu Sigma BPO Business Analytics Revenue and Gross Margin (2018-2020)
13.15.4 Main Business Overview
13.15.5 Mu Sigma News
13.16 Aegis
13.16.1 Company Details
13.16.2 Product Information
13.16.3 Aegis BPO Business Analytics Revenue and Gross Margin (2018-2020)
13.16.4 Main Business Overview
13.16.5 Aegis News



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